Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a dynamic sales team, enhancing customer service and conversion rates.
- Company: Join a respected insurance business committed to modernisation and excellent service.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Why this job: Shape the future of sales operations and make a real impact on customer experience.
- Qualifications: Proven sales leadership experience and strong coaching skills required.
- Other info: Be part of a collaborative environment with a loyal customer base.
The predicted salary is between 36000 - 60000 £ per year.
This is a newly created role that reports to the Sales and Marketing Director and will take ownership of a team of around ten people across new sales and renewals. The working model is entirely inbound, with enquiries coming from a predominantly pension age customer base. The focus is not on aggressive selling but on delivering excellent service, building trust and improving conversion through strong coaching, clear processes and a deep understanding of customer needs.
You will be stepping into a respected business with a loyal customer base, a supportive culture and a clear commitment to modernisation. This is an opportunity to shape the future direction of the sales and retention function, bring new ideas and have a visible impact on performance.
As the business continues its journey of digitisation, you will play a key part in modernising how inbound enquiries are managed, introducing fresh ideas, improving efficiency and raising the capability of the team.
Key Responsibilities- Lead, coach and mentor an established new sales and renewals team
- Drive improvements in conversion through structured training and ongoing development
- Support the digitisation and modernisation of customer contact processes
- Embed a consistent, consultative and customer focused approach to selling
- Work closely with senior leadership to shape sales strategy and identify opportunities for improvement
- Maintain a visible leadership presence and nurture a collaborative, supportive culture
- Daily overview of sales and retention to ensure the company meets its targets.
- Co‑ordinating with the principal underwriter on a regular basis regarding products and benefits.
- Winning and retaining policy holders
- Sales and retention coaching and training
- Proven track record in a sales leadership or customer service leadership role
- Strong experience of coaching, training and nurturing teams
- Confident leading in a consultative, service‑led environment
- Strong commercial awareness and the ability to identify opportunities to improve conversion
- PMI experience is preferred, although candidates from adjacent regulated or customer‑led sectors will also be considered
- A genuine team player who thrives on developing others
- Sufficient managerial experience and knowledge to lead an insurance intermediary in a regulated sector in order to carry out the above tasks.
- Strong sales training experience
- Ability to develop a detailed knowledge of Actisure/CRM.
- Use of MS Office and basic office skills.
- Effective teamwork, management skills, active listening, ability to multitask, time management, taking responsibility, initiative, influencing and negotiating skills, flexibility and ability to work within a compliance framework.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Industry: Insurance
Head of Sales Operations in Knaresborough employer: PartnerWise
Contact Detail:
PartnerWise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales Operations in Knaresborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Sales Operations role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their customer base, and think about how you can contribute to their sales strategy. Be ready to share your ideas on improving conversion and team coaching.
✨Tip Number 3
Showcase your leadership style! During interviews, highlight your experience in nurturing teams and driving performance. Use examples that demonstrate your consultative approach and how you've built trust with customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to make an impact in the sales and retention function.
We think you need these skills to ace Head of Sales Operations in Knaresborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Sales Operations. Highlight your experience in sales leadership and coaching, and don’t forget to mention any relevant achievements that showcase your ability to improve conversion rates.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share your passion for customer service and how you’ve successfully led teams in the past. Keep it engaging and personal!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you coach and mentor your team, and how you foster a supportive culture. Use examples that demonstrate your consultative approach to selling.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at PartnerWise
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific examples of how you've improved conversion rates or led successful teams in the past. This will show that you understand the importance of data in driving sales performance.
✨Understand the Customer Base
Since the role focuses on a predominantly pension age customer base, do some research on their needs and preferences. Think about how you can tailor your approach to meet these customers where they are, and be prepared to share ideas on how to enhance their experience.
✨Showcase Your Coaching Skills
As a leader, your ability to coach and mentor is crucial. Prepare to discuss your coaching philosophy and provide examples of how you've developed team members in the past. Highlight any structured training programmes you've implemented and the results they've achieved.
✨Be Ready to Discuss Digitisation
With the company's focus on modernising processes, come equipped with ideas on how to leverage technology in sales operations. Think about tools or strategies that could improve efficiency and customer engagement, and be ready to share your vision for the future of the sales function.
