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- Tasks: Join our GP Surgery team as a receptionist, handling calls and supporting the practice.
- Company: We're a friendly GP Surgery in West Bridgford, dedicated to patient care.
- Benefits: Receive training, work in a supportive environment, and gain valuable experience.
- Why this job: This role offers a chance to grow your customer service skills in healthcare.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Training provided; GP Practice experience is a plus but not required.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic person with previous customer service experience to join our friendly and hardworking GP Surgery team based in West Bridgford, Nottingham.
The role includes front of house reception duties, answering telephone calls and providing support to the wider Practice team when required. Training will be provided in prescription request management for the right candidate., The successful candidate will report to the Practice Manager.
The successful candidate will be able to demonstrate the following skills and experience:
Previous customer service experience
Excellent communication skills, both on the telephone and face to face
Ability to use word, excel and computer systems
Enthusiasm to undertake a variety of tasks
Able to prioritise tasks and organise their workload
Attention to detail
Willing to learn, GP Practice experience is desirable however, training and support will be provided for all aspects of this challenging, yet rewarding, role.
Embankment Primary Care Centre
Wilford Lane
West Bridgford
Nottingham
NG2 7SD, https://www.partnershealth.co.uk (Opens in a new tab)
For questions about the job, contact:
Practice Manager
Emma Strzelec
emma.strzelec@nhs.net
Receptionist employer: PartnersHealth
Contact Detail:
PartnersHealth Recruiting Team
emma.strzelec@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your previous customer service experience during the interview. Think of specific examples where you successfully handled customer inquiries or resolved issues, as this will demonstrate your capability in a front-of-house role.
✨Tip Number 2
Familiarize yourself with common medical terminology and the operations of a GP practice. This knowledge can give you an edge in understanding the environment you'll be working in and show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. Since excellent communication is key for this role, being able to articulate clearly and confidently will help you stand out during the interview.
✨Tip Number 4
Demonstrate your willingness to learn by asking insightful questions about the training provided. Showing that you're eager to develop your skills in prescription request management can make a positive impression on the Practice Manager.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous customer service experience in your application. Provide specific examples of how you've successfully interacted with customers, as this is a key requirement for the role.
Showcase Communication Skills: Demonstrate your excellent communication skills in both written and verbal forms. You can do this by using clear and concise language in your application and mentioning any relevant experiences where you effectively communicated with others.
Mention Technical Proficiency: Since the role requires the use of Word, Excel, and other computer systems, be sure to mention your proficiency with these tools. If you have any certifications or relevant training, include that information as well.
Express Enthusiasm and Willingness to Learn: Convey your enthusiasm for the role and your willingness to learn new tasks. This can be done by sharing your motivation for applying and your eagerness to contribute to the team at the GP Surgery.
How to prepare for a job interview at PartnersHealth
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to thrive in a front-of-house role.
✨Communicate Clearly
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and confidently. Be prepared to answer questions both on the phone and face-to-face, showcasing your ability to engage with different types of people.
✨Demonstrate Your Organizational Skills
The role requires the ability to prioritize tasks and manage your workload effectively. Prepare to discuss how you have organized your tasks in previous roles and any tools or methods you use to stay on top of your responsibilities.
✨Express Your Willingness to Learn
Since training will be provided, it's important to convey your enthusiasm for learning new skills. Discuss any past experiences where you quickly adapted to new tasks or systems, showing that you're ready to take on the challenges of the role.
