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- Tasks: Manage reception duties and provide top-notch admin support in a busy medical practice.
- Company: Join the friendly team at West Bridgford Medical Centre, dedicated to patient care.
- Benefits: Earn £12.46 per hour with flexible hours and a supportive work environment.
- Why this job: Make a difference in patients' lives while developing valuable skills in healthcare administration.
- Qualifications: Experience in NHS or GP practice preferred; good communication and IT skills essential.
- Other info: Opportunity for personal growth in a dynamic and rewarding setting.
The predicted salary is between 12 - 13 £ per hour.
Location: West Bridgford Medical Centre
Hours: 19 per week
Salary: £12.46 per hour
About the Practice: West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable Reception / Administration Assistant to join our supportive team.
Main Duties:
- To ensure the reception and administrative functions of the practice run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.
Responsibilities:
- Answer telephone calls
- Book appointments
- Register new and temporary patients
- Deal with prescription requests and queries
- Give out results in line with practice protocols
- Arrange ambulance transport and home visits
- Greet and direct patients
- Hand out prescriptions
- Collect payments for non-NHS services
- Manage general enquiries and complaints
- File and retrieve patient records
- Input and extract information from the practice computer system
- Support admin tasks such as recalls and cytology
- Maintain confidentiality and security
- Observe health and safety procedures
- Keep reception and waiting areas tidy
- Communicate effectively with patients and team members
- Take requests for repeat prescriptions
- Raise prescriptions as per practice protocols
- Deal with queries relating to prescriptions
- Observe confidentiality policy and guidelines at all times
- Maintain a good working knowledge of practice IT and telephone systems
- Support equality, diversity and rights of patients, carers and colleagues
- Have an overview of admin tasks (e.g., cytology admin, recalls)
- Communicate effectively with team members and patients
- Any other reasonable duties as necessary
Person Specification:
Experience:
- Experience of working within the NHS
- Experience of working in General Practice
- Experience of working within GP Medical Reception
- Experience of working as a medical secretary
Qualifications:
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
Behaviours:
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Using initiative
- Self motivated
- Flexibility
- Confidentiality
Skills:
- Excellent communication skills (Written and Oral)
- IT skills – Experience with Microsoft Office
- Time Management and the ability to work to deadlines
- Interpersonal skills
- Ability to work under pressure
- Ability to work to strict guidelines
Knowledge:
- Knowledge of SystmOne
- Health & Safety
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary to submit a Disclosure and Barring Service check to check for any previous convictions.
Receptionist/Administrator in Nottingham employer: PartnersHealth
Contact Detail:
PartnersHealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Nottingham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on West Bridgford Medical Centre. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception and administration roles. Think about how your past experiences align with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role that involves interacting with patients. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist/Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception and administration. We want to see how your skills match the job description, so don’t be shy about showcasing your NHS experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at West Bridgford Medical Centre. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and team members, make sure your written application reflects your excellent communication skills. Clear, concise, and polite language goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PartnersHealth
✨Know the Practice Inside Out
Before your interview, take some time to research West Bridgford Medical Centre. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Receptionist/Administrator, excellent communication is key. Prepare examples of how you've effectively communicated with patients or team members in previous roles. Practising clear and confident responses will demonstrate your ability to handle the busy environment of a GP practice.
✨Demonstrate Your IT Proficiency
Since the role requires familiarity with practice IT systems like SystmOne, be ready to discuss your experience with similar software. If you’ve used Microsoft Office or other relevant tools, mention specific tasks you’ve accomplished to highlight your tech-savviness.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with difficult patients or managing multiple tasks under pressure. Think of scenarios from your past experiences where you successfully navigated challenges, and be ready to share those stories.