Receptionist in Nottingham

Villagehealth Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at Keyworth, East Leake, Ruddington & Sutton Bonington.

There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and a chance to enjoy a vibrant and forward‑thinking primary care team, working closely with all colleagues in the VHG team.

We are looking to recruit 3 receptionists, applicants must be organised and self‑sufficient, with the ability to greet patients and answer telephones in a confident, professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the practice.

Main duties of the job

Administration experience in a fast‑paced environment is essential, with the ability to think on your feet and demonstrate a pro‑active approach to problem solving. The successful candidates will also need to be able to travel to any of the 4 sites as required, so a driving licence and access to transport will be essential.

A background in a related administrative role would be useful but is not essential, but a desire to learn is a must. The successful candidates will need to have a flexible approach and be able to work in a busy team at any of the 4 sites as required. Providing cover during busy periods and sickness is essential for this role.

About us

If you are interested in this opportunity and would like an informal discussion about the available roles, please feel free to contact Village Health Group HR.

nnicb-nn.vhg.hr@nhs.net

Rate of pay: £12.71ph

Application Closing Date: Monday 6th April

Interviews: 15th & 16th April

Job responsibilities

Job Title:

Responsible to:

Reception Manager

Responsible for:

N/A

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

• Telephone duties: Making appointments; Taking requests for prescriptions from housebound patients; Giving out results; Ambulance transport bookings for on the day service; Home visit requests; Deal with general enquiries and complaints; Contacting other providers.
• Reception duties: Register new patients and temporary residents when required; Greet and direct patients and visitors; Making appointments; Handing out prescriptions; Ensure outstanding queries are explained and handed over to next shift as necessary; Respond to needs of doctors and nurses during surgery; Collect payments from patients for non‑NHS services; Deal with general enquiries and complaints.
• Filing: Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes).
• Prescriptions: Dealing with requests for repeat prescriptions; Raising prescriptions as per Practice protocols; Dealing with queries relating to prescriptions.
• General: Input and extract information from Practice computer system; Observe health and safety guidelines at all times; Any other reasonable duties as necessary; Observe Confidentiality policy and guidelines at all times; Opening up / locking up of practice premises and maintaining security in accordance with practice protocols; Have an overview of admin tasks (e.g. cytology admin, recalls).

Person Specification

Experience

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

Knowledge

• Knowledge of SystmOne

Skills

• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Driving Licence and access to own transport

Qualifications

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQII in Customer Care

Behaviours

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self‑motivated
• Flexibility
• Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.