At a Glance
- Tasks: Greet patients, manage calls, and provide top-notch service at our busy surgery.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, training provided, and opportunities for career growth.
- Other info: Dynamic role with potential travel between sites.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Good communication skills and a desire to learn are essential.
The predicted salary is between 22000 - 26000 € per year.
We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice at our busy Cotgrave surgery and reception cover at all of the BHG sites. Additional duties will include the undertaking of general administration tasks, pulling and filing of patient notes, handling incoming and outgoing post and accurately inputting data onto our clinical systems to ensure patient records remain current and up to date.
Main duties of the job:
- The successful applicant will have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.
- Use of own transport with business use insurance is essential as travelling between sites may be required.
A background in a related administrative role would be useful but is not essential; a desire to learn is a must. Training will be provided to the right candidate.
Job responsibilities:
- Making appointments and assisting with Triage forms
- Taking requests for prescriptions from housebound patients
- Maintaining admin inboxes with patient requests and queries
- Giving out results
- Handling home visit requests
- Dealing with general enquiries
- Contacting other providers
- Greet and direct patients and visitors
- Provide reception cover at all 3 multisite locations
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift as necessary
- Respond to needs of doctors and nurses during surgery
- Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)
- Dealing with requests for repeat prescriptions
- Dealing with queries relating to prescriptions
- Input and extract information from the Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Any other reasonable duties as necessary
- Observe confidentiality policy and guidelines at all times
- Opening up and locking up of practice premises, maintaining security in accordance with practice protocols
- Have an overview of admin tasks (e.g. cytology admin, recalls)
Person Specification:
- Good standard of general education GCSE Mathematics C or above, GCSE English C or above, AMSPAR Receptionist certificate, NVQII in Customer Care
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Time management and ability to work to deadlines
- Interpersonal skills
- Driving licence and access to own transport
Behaviours:
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Using initiative
- Self-motivated
- Flexibility
- Confidentiality
Knowledge:
- Knowledge of SystmOne
Experience:
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Nottingham employer: PartnersHealth
Join our dynamic team at BHG, where we prioritise a supportive work culture that fosters growth and development for all employees. As a Care Navigator at our Cotgrave surgery, you will enjoy comprehensive training, opportunities for career advancement, and the chance to make a meaningful impact on patient care across multiple sites. With a commitment to excellence and a focus on teamwork, we ensure that our staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Nottingham
✨Tip Number 1
Get to know the practice! Research the Cotgrave surgery and other BHG sites. Understanding their values and services will help you connect with the team during interviews.
✨Tip Number 2
Practice your communication skills. As a Care Navigator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to the busy environment and meet the needs of the practice. Share examples from past experiences where you thrived under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Care Navigator in Nottingham
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous admin roles or customer service experience that aligns with the Care Navigator position – it’ll make you stand out!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences concise. This will help us quickly see why you’re a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PartnersHealth
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator position and its responsibilities. Familiarise yourself with the job description, especially the key duties like handling patient queries and managing appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Care Navigator, excellent communication is crucial. During the interview, practice clear and polite responses. You might even want to prepare examples of how you've effectively communicated in past roles, especially in busy environments. This will showcase your ability to handle the demands of the job.
✨Demonstrate Your IT Literacy
Since the role requires inputting data onto clinical systems, be ready to discuss your IT skills. If you have experience with SystmOne or similar systems, mention it! If not, express your willingness to learn and adapt quickly to new technologies, as this is essential for the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult patient or managing multiple tasks at once. Think of examples from your past experiences where you successfully navigated similar challenges. This will show your problem-solving skills and ability to perform under pressure.
