Care Co-ordinator in Nottingham

We are looking for a proactive and innovative individual to join our growing, patient‑focused primary care team as a Practice‑Based Care Coordinator. This is an exciting opportunity to contribute to a developing service that places patients at the heart of everything we do. This role is based across two sites in West Bridgford: West Bridgford Medical Centre and Castle Healthcare. You will play a key part in supporting both patients and clinical teams by coordinating care, managing data, and contributing to a wider range of practice initiatives.

Main duties of the job

• Run, analyse, and interpret reports from the clinical system (SystmOne), ensuring patient records are accurate and up to date.
• Coordinate and book patient appointments, supporting smooth patient pathways.
• Work closely with GP practice teams to provide essential administrative and coordination support.
• Support clinical initiatives and help patients manage their care by providing clear, accessible information.
• Support the use of digital health tools.
• Maintain and update practice websites.
• Use clinical systems for record‑keeping, audit, and evaluation, ensuring compliance with organisational policies.
• Contribute to service development projects and NHS initiatives, including vaccination programmes.
• Work independently, manage your own workload effectively, and seek guidance when appropriate.

Additional responsibilities

• Run reports from clinical systems such as SystmOne (training will be provided).
• Keep patient clinical records accurate and up to date using read coding and data entry.
• Generate reports to analyse appointment data for capacity and demand.
• Support patients’ appointment booking and provide clear information for choices.
• Manage clinics, including staff rosters, when required.
• Facilitate self‑management education courses, peer support and interventions.
• Coordinate multidisciplinary meetings.
• Promote and support access to NHS App & Patients Know Best for patients, community & colleagues.
• Maintain PCN and GP Practice websites and waiting room screens (Envisage).
• Create quarterly and annual business reports using clinical reporting and digital editing tools (Canva).
• Adhere to organisational policies and procedures, occupational policies in primary and secondary care.
• Maintain confidentiality at all times.

About You

• Excellent interpersonal and communication skills.
• Strong organisational and time‑management abilities.
• Patient‑centred and empathetic approach.
• Confidence working with data and clinical systems.
• Ability to work independently and as part of a multidisciplinary team.
• Demonstrated capability to manage own workload and make informed decisions.

Qualifications

• Relevant experience in a similar role, involving data and accuracy.
• Experience working within GP practice and healthcare.
• Proficiency in Microsoft Office (Word, Excel) and general software applications.
• Good understanding of confidentiality and GDPR.
• Strong problem‑solving, analytical and resourceful skills.
• Integrity, sound professional judgement and self‑motivation.
• Ability to prioritise tasks, meet deadlines and adapt to changing needs.

Other requirements

• Driver with own vehicle required.
• Legal: Disclosure and Barring Service check required.

What We Offer

• A friendly and supportive working environment.
• Ongoing supervision, learning and professional development opportunities.
• Competitive salary and benefits package.
• Access to an Employee Assistance Programme.
• Opportunities for professional development and sharing best practice.