Practice Administrator in Loughborough

Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at East Leake, Keyworth, Ruddington & Sutton Bonington. There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and is a chance to enjoy a vibrant and forward-thinking primary care team, working closely with all colleagues in the VHG team.

We are looking to recruit a full-time administrator supporting the day-to-day business, providing quality patient care and development of collaborative processes. The roles will involve a variety of administration tasks across all areas of the practice to include, scanning, maintaining patient records and system information, creation and running of reports, as well as bespoke project work.

We are looking for individuals who are very organised and self-sufficient with excellent attention to detail. Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving. The successful candidates will need to have a flexible approach and be able to work at any of the 4 sites, so access to transport is essential for this role. In return we can offer entry into the NHS pension scheme and a chance to develop your skills.

The working patterns are as follows:

• Position 1: 35.5 hours - Monday: 07.45 - 18.30, Tuesday: 07.45 - 15.30, Thursday: 07.45 - 16.00
• Position 2: 37.5 - Monday, Tuesday, Thursday, Friday

If you are interested in this opportunity and would like an informal discussion about the available role, please feel free to contact Rowena HR Admin.

Rate of pay: £12.21

Application Closing Date: Sunday 1st February

Interviews: Tuesday 10th February

To provide effective administrative support to ensure the smooth and efficient running of the general practice. A practice Administrator will complete administrative duties, manage patient services, support clinical staff, and assist in the implementation of practice policies and procedures.

• Book and manage patient appointments via phone.
• Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot.
• Able to perform key daily tasks in SystmOne and action tasks as appropriate and in line with practice guidance.
• Contact point for patient enquiries and supporting patients whilst attending the service.
• Registration of new patients computer data entry and making amendments to medical records as required.
• Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary.
• Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols.
• Process patient prescriptions in line with practice protocols.
• Add to waiting lists and book from waiting lists as directed by Team Leader.
• Filing post including scanning test results and clinical correspondence into medical records.
• Dealing with incoming and outgoing post and electronic communication including scanning documents to file.
• Fax, photocopy, and email correspondence as required.
• Completing patient referrals in line with current guidelines.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines. Employees will receive regular training regarding this.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• Ability to work within a team.
• Lock up the building where required.
• To undertake other responsibilities, within the scope of the grade.

• Smart, polite and confident.
• Planning and organising.
• Performing under pressure.
• Using initiative.
• Self-motivated.
• Flexibility.
• Confidentiality.

• Knowledge of SystemOne.

• Excellent communication skills (Written and Oral).
• Clear, polite telephone manner.
• Time Management and the ability to work to deadlines.
• Interpersonal skills.

• Good standard of general education.
• GCSE Mathematics C or above.
• GCSE English C or above.
• NVQ II in Customer Care.

• Experience of working with the general public.
• Experience of reception work.
• Experience of working within General Practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.