Senior Service Leader

Senior Service Leader

Kilmarnock Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and mentor teams to deliver high-quality, person-centred support.
  • Company: Join a values-driven organisation focused on compassion and inclusion.
  • Benefits: Competitive salary, professional development, and a supportive work environment.
  • Why this job: Make a real difference in people's lives while developing your leadership skills.
  • Qualifications: Experience in social care, strong communication, and mentoring abilities.
  • Other info: Opportunity for continuous learning and career advancement.

The predicted salary is between 36000 - 60000 £ per year.

Reports to: Area Manager

Closing Date: 12 noon Friday 20th February 2026

We have an exciting opportunity for the role of Senior Service Leader within our Support Services Team. This newly defined role has been created to strengthen operational and strategic leadership across our organisation.

As a Senior Service Leader, you will provide day-to-day oversight across several teams, working closely with Service Leaders to ensure high-quality, person-led support. The role will focus on improving support to teams, enhancing outcomes for the people we support, and embedding a culture of accountability, inclusion, and compassion.

About the role:

  • Provide coaching and mentoring to Service Leaders and Senior Support Practitioners.
  • Support the delivery of safe, consistent, person-led services.
  • Monitor team performance and compliance with organisational and regulatory standards.
  • Contribute to support planning, staff development, and problem-solving within teams.
  • Participate in the organisation’s on-call rota, offering advice and guidance during out-of-hours.

About You:

  • A values-led practitioner with a strong understanding of personalised support.
  • Confidence in mentoring, coaching others, building positive team cultures, and navigating complex situations.
  • A commitment to continuous improvement and learning.
  • Strong communication, organisational, and relational skills.
  • Have membership with the PVG Scheme.
  • Must be able to register with the SSSC within three months of employment.
  • Have a SVQ 4 (or working towards), or a minimum of SVQ 3 with a commitment to complete SVQ 4 in Social Care/Management.

How to Apply

For an informal discussion about the role, please contact reception and ask to speak with an Area Manager (during office hours 8.30-4.30pm). An application pack can be requested by emailing our reception by selecting the s1jobs apply button.

We are an Equal Opportunities Employer. Scottish Charity Number: SC035125

Senior Service Leader employer: Partners For Inclusion Group

As a Senior Service Leader with us, you will thrive in a supportive and inclusive work culture that prioritises personal development and team collaboration. We offer comprehensive training opportunities, a commitment to continuous improvement, and the chance to make a meaningful impact on the lives of those we support. Join our dedicated team in a role that not only values your expertise but also fosters a compassionate environment where accountability and inclusion are at the forefront.
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Contact Detail:

Partners For Inclusion Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Service Leader

✨Tip Number 1

Network like a pro! Reach out to current employees or connections in the organisation. A friendly chat can give us insider info and might just get your foot in the door.

✨Tip Number 2

Prepare for the interview by researching the company culture and values. We want to show that we align with their mission of providing person-led support and fostering inclusion.

✨Tip Number 3

Practice your responses to common interview questions, especially around leadership and mentoring. We need to demonstrate our confidence in coaching others and navigating complex situations.

✨Tip Number 4

Don’t forget to follow up after the interview! A quick thank you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a great way to reiterate our commitment to continuous improvement.

We think you need these skills to ace Senior Service Leader

Coaching
Mentoring
Operational Leadership
Strategic Leadership
Performance Monitoring
Compliance Management
Support Planning
Problem-Solving
Communication Skills
Organisational Skills
Relational Skills
Values-Led Practice
Continuous Improvement
Team Building

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Senior Service Leader role. We want to see how you can bring your unique skills to our Support Services Team!

Showcase Your Values: Since we’re all about values-led practice, don’t forget to weave in examples that demonstrate your commitment to personalised support and inclusion. Let us know how you embody these values in your work!

Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.

Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!

How to prepare for a job interview at Partners For Inclusion Group

✨Know the Role Inside Out

Before your interview, make sure you thoroughly understand the Senior Service Leader role. Familiarise yourself with the key responsibilities, such as coaching Service Leaders and ensuring high-quality support. This will help you articulate how your experience aligns with their needs.

✨Showcase Your Values

Since this role is values-led, be prepared to discuss your personal values and how they align with the organisation's mission. Share specific examples of how you've demonstrated compassion, inclusion, and accountability in your previous roles.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving skills and ability to navigate complex situations. Think of past experiences where you successfully managed challenges or improved team performance, and be ready to share those stories.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how they measure success in person-led support. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.

Senior Service Leader
Partners For Inclusion Group
Location: Kilmarnock

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