Who We Are
At Partnerize, we’re on a mission to transform the way businesses grow. We’ve built the leading partnership automation platform that empowers brands to discover, engage and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We’re a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing.
Why Join Us
We’re looking for passionate, talented people who want to be part of a winning team. At Partnerize, you’ll find a culture of collaboration, innovation and respect. We’re guided by our core values, and we’re committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits and a flexible work environment that allows you to thrive both personally and professionally. If you’re ready to grow your career and make a difference, we’d love to hear from you.
Purpose of the Role
The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.
As a member of the Customer Support team, you will provide support, training and guidance to Partnerize’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software.
*This is a hybrid role and will require working from our Newcastle office 1-2 days a week.*
Key Responsibilities
- Provide customer support for Partnerize’s clients and partners
- Triage inbound support tickets to relevant members of the team and/or elevate to other teams, adhering to applicable SLAs
- Follow BAU processes within Customer Support’s remit
- Provide translations of support tickets where necessary
- Perform basic tasks and processes
Essential knowledge, skills, and abilities
- Client or customer support experience
- Teamwork, strong work ethic and enthusiasm to learn
- Prioritisation and organisational skills
- Interpersonal and soft skills
- Computer literacy
Desirable knowledge, skills, and abilities
- Ability to communicate technical information to a non-technical audience
- Bachelors degree (Business, Marketing or Advertising preferred but not essential)
UK Benefits & Perks
- 25 days holiday in addition to bank holidays
- Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
- 5 extra ‘Partnerize Parental Days’ each year
- Private Medical Insurance through Vitality
- Enhanced pension contributions
- Cycle to Work scheme
- Eye Care Vouchers
- Life Assurance
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
- Regular company events and activities
Our Commitment to Diversity & Inclusion
We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.
Privacy and data protection
Policy: The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/.
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Customer Support Assistant in Newcastle upon Tyne employer: Partnerize
At Partnerize, we pride ourselves on fostering a collaborative and dynamic work environment where every team member is valued. As a Client Services Coordinator, you'll benefit from our commitment to employee growth through continuous training and development opportunities, all while working in a vibrant location that encourages innovation and teamwork. Join us to be part of a company that not only prioritises client success but also invests in your professional journey.
