At a Glance
- Tasks: Lead a dynamic team to deliver high-quality services for patients in a fast-paced environment.
- Company: Join a supportive organisation dedicated to outstanding patient care and employee development.
- Benefits: Enjoy perks like the Bike2Work scheme, NHS discounts, and professional development opportunities.
- Other info: Flexible shifts and a focus on continuous improvement in a vibrant workplace.
- Why this job: Make a real difference while developing your leadership skills in a rewarding role.
- Qualifications: Experience in team leadership, strong communication skills, and a commitment to excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Positions Available: 1 x Full-Time Position (40 hours per week), 2 x Part-Time Positions (20 hours per week)
Location: Staffordshire House, Campbell Rd, Stoke-on-Trent ST4 4RJ
About the Role
We are looking for motivated and experienced Team Leaders to join our Out of Hours Service team. This is an exciting opportunity to lead and support a team of Despatchers, Drivers and Receptionists while ensuring the delivery of a high-quality, safe and accessible service for patients. As a Team Leader, you will act as a shift lead, providing operational oversight and leadership to a multi-disciplinary team. You will play a key role in maintaining service standards, supporting staff development, and ensuring the smooth day-to-day running of the service.
Key Responsibilities
- Line manage a team of Despatchers, Drivers and Receptionists.
- Manage annual leave, attendance and workforce planning in line with company policies.
- Conduct appraisals, quarterly reviews, monthly one-to-one meetings and performance monitoring activities.
- Provide coaching, support and development opportunities for team members.
- Ensure staff complete mandatory training and identify ongoing learning needs.
- Maintain effective communication within the team regarding policies, procedures and service developments.
- Lead shifts efficiently, monitoring service performance and quality standards.
- Escalate operational issues appropriately and liaise with on-call managers when required.
- Ensure effective shift handovers and accurate recording of incidents and operational issues.
- Support investigations into complaints and provide constructive feedback to staff.
- Promote positive employee relations and manage staff fairly and consistently.
- Contribute to quality monitoring and continuous service improvement initiatives.
- Maintain a safe working environment and ensure incidents are reported in line with company policy.
- Manage day-to-day staffing issues to ensure adequate service coverage.
- Comply with confidentiality, Data Protection and GDPR requirements at all times.
- Undertake mandatory training and contribute to your own professional development.
- Support the Operations Manager with additional duties as required.
About You
We are looking for candidates who can demonstrate:
- Previous experience in a supervisory or team leadership role.
- Strong people management and communication skills.
- The ability to motivate, coach and develop team members.
- Excellent organisational and problem-solving abilities.
- Experience of managing performance and quality standards.
- Confidence working in a fast-paced operational environment.
- A commitment to delivering outstanding patient and customer service.
- Knowledge of confidentiality, data protection and GDPR principles.
- Flexibility to work shifts as required within an Out of Hours service.
Apply today to join our dedicated Out of Hours Service team.
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
Team Leader – OOH Sandwell Services employer: Partnering Health Ltd
PHL Group is an exceptional employer for Forensic Healthcare Professionals, offering a supportive work culture that prioritises professional development and comprehensive training. Working across multiple sites in North Yorkshire, employees benefit from a dynamic environment where they can make a meaningful impact on the health and wellbeing of individuals in police custody, all while being part of a dedicated team committed to excellence in forensic healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – OOH Sandwell Services
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Partnering Health Ltd!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Partnering Health Ltd.
We think you need these skills to ace Team Leader – OOH Sandwell Services
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Partnering Health Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Partnering Health Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Partnering Health Ltd. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Partnering Health Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Partnering Health Ltd
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Partnering Health Ltd.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Partnering Health Ltd will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Partnering Health Ltd and how you would contribute to adapting HR strategies.
