At a Glance
- Tasks: Lead a dynamic team delivering face-to-face healthcare services across Staffordshire.
- Company: Join PHL, a dedicated provider of integrated urgent care services.
- Benefits: Enjoy perks like a Bike2Work scheme, paid sick leave, and professional development opportunities.
- Other info: Supportive environment with a focus on employee well-being and career growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: NVQ level 3 or equivalent experience in management within a diverse team.
The predicted salary is between 37000 - 44000 £ per year.
PHL have an exciting opportunity for a Team Leader to join the team working with our Face to Face Visiting Services on a full-time basis. PHL are commissioned by Staffordshire & Stoke-on-Trent Integrated Care Board to deliver Integrated Urgent Care services across Staffordshire.
As a Team Leader, you will join an established team of Clinical and Operational staff and lead the Face-to-Face service provision across Staffordshire. The post holder will be required to:
- Have operational oversight of the Face-to-Face service across Staffordshire.
- Line-manage and supervise the portfolio's receptionists.
- Oversee the portfolio’s face-to-face service locations, including liaising directly with landlords or premises managers to ensure the locations are always fit-for-purpose.
- Support Home Visiting and OOH Telephone Advice services during hours of operation.
- Ensure the highest quality of service delivery for PHL's patients and maximise resource utilisation.
- Ensure all areas of the service being supervised are CQC compliant.
- Actively monitor, evaluate and report on the services performance.
- Monitor and evaluate the performance of staff by means of regular appraisals, audits, training and development activities necessary to provide a quality service.
- Provide support to counterparts and the Operations Manager where required.
Requirements
- NVQ level 3, or equivalent or significant relevant work experience.
- Experience in a management/supervisory capacity within a diverse team.
- A full UK driving license with access to a vehicle for work-related purposes.
- The ability to be compassionate, with the ability to interact positively with team members, patients and healthcare professionals.
- The ability to work independently and as part of a multi-disciplinary team.
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment.
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles.
- Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more.
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards.
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave.
- Long Service Award. Celebrating 5 & 10 years of service.
- Menopause Support. HRT subscription covered & Menopause Pledge.
- NHS Discount - Blue Light Card. Blue Light Card offers a range of official discounts.
- Paid Sick Pay. 10 days per year.
- Professional Development. Training, courses & team-building opportunities.
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans.
- Your Birthday off!
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
Team Leader – Face to Face Services employer: Partnering Health Ltd
PHL is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as a Bike2Work scheme, employee assistance programmes, and a commitment to recognising long service, PHL fosters a rewarding environment for its team leaders in the heart of Staffordshire. Join us to make a meaningful impact in healthcare while enjoying unique perks like your birthday off and dedicated support for the Armed Forces community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Face to Face Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at PHL. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for the interview by researching PHL’s values and services. Show us that you’re not just looking for any job, but that you genuinely want to be part of our Face to Face Services team. Tailor your answers to reflect how you can contribute to our mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Team Leader – Face to Face Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Team Leader role. Highlight your management experience and any relevant qualifications, like your NVQ level 3 or equivalent.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading the Face-to-Face services and how your background makes you the perfect fit for our team.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your experience in managing diverse teams. We want to see examples of how you've successfully led others and improved service delivery.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Partnering Health Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Face to Face Services. Familiarise yourself with the operational oversight required and think about how your experience aligns with managing diverse teams and ensuring CQC compliance.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully led a team in the past. Highlight your management style, how you handle appraisals, and any training initiatives you've implemented. This will demonstrate your capability to lead and develop staff effectively.
✨Demonstrate Compassion and Communication
As a Team Leader, interacting positively with team members and patients is crucial. Think of scenarios where you've shown compassion or resolved conflicts. Be ready to share these experiences to illustrate your interpersonal skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team's dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
