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- Tasks: Be the friendly face of our hospital, welcoming patients and managing their arrival.
- Company: Join PHL, a caring organisation dedicated to high-quality patient service.
- Benefits: Enjoy perks like bike schemes, eye tests, employee assistance, and birthday off!
- Why this job: Make a real impact by providing excellent patient care in a supportive environment.
- Qualifications: Previous reception or customer service experience is preferred; empathy and communication skills are key.
- Other info: Flexible hours and a commitment to supporting the Armed Forces community.
The predicted salary is between 20000 - 30000 £ per year.
PHL is looking for areliable, friendly, and flexible Receptionistto join our team at Winchester Hospital. As a key member of our service, you will be the first point of contact for patients, ensuring they feel welcomed and cared for from the moment they arrive.
You will need to handle each situation withempathy, respect, and confidence, providing reassurance to patients and supporting the smooth running of the service.
Hours:Monday, Tuesday, and Friday, 18:15–23:15
Key Responsibilities:
- Answer telephone calls promptly, dealing with enquiries while maintaining confidentiality at all times.
- Welcome patients to the service and manage their arrival efficiently.
- Keep patients informed about their progress and liaise with your duty team leader to ensure a seamless service.
- Maintain a tidy and safe reception area.
- Accurately manage administrative tasks as required.
Skills and Experience:
- Previous experience in reception, customer service, or administration.
- Confident and able to multitask, working independently without supervision.
- Sensitivity and empathy when dealing with people from all backgrounds.
- Strong communication skills and the ability to remain calm under pressure.
- Competent in using Microsoft Office and databases.
- Experience with Adastra and EMIS is desirable but not essential.
At PHL, we pride ourselves on delivering ahigh-quality, caring serviceto every patient we see. If you are kind, approachable, and take pride in providing excellent patient care, we would love to hear from you.
Due to the high volume of applications, we are unable to respond to all applicants. If your application is shortlisted, we will contact you within two weeks of receipt.
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
- Your Birthday off!.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
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Receptionist employer: Partnering Health Ltd
Contact Detail:
Partnering Health Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific needs of a hospital reception environment. Understanding the unique challenges and expectations in healthcare can help you demonstrate your empathy and ability to handle sensitive situations during any interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Role-playing common reception situations with a friend can help you articulate your responses clearly and confidently, showcasing your ability to remain calm under pressure.
✨Tip Number 3
Research PHL's values and mission. Being able to discuss how your personal values align with theirs during an interview can set you apart as a candidate who truly understands and is committed to their service ethos.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what makes a successful Receptionist at PHL.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception, customer service, or administration. Emphasise skills like empathy, communication, and multitasking, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and explains why you are a good fit for PHL. Mention your passion for patient care and how your previous experiences align with their values.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office and any experience with databases. If you have knowledge of Adastra and EMIS, be sure to include that as well.
Showcase Your Soft Skills: Since the role requires sensitivity and empathy, provide examples of how you've successfully handled challenging situations in the past. This will demonstrate your ability to remain calm under pressure and provide excellent patient care.
How to prepare for a job interview at Partnering Health Ltd
✨Show Your Empathy
As a receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your ability to empathise with others during the interview. Share examples of how you've handled sensitive situations in the past, showing that you can provide reassurance and support.
✨Highlight Your Multitasking Skills
The role requires juggling multiple tasks at once. Prepare to discuss specific instances where you've successfully managed several responsibilities simultaneously. This will show that you're capable of handling the fast-paced environment of a hospital reception.
✨Familiarise Yourself with Relevant Software
While experience with Adastra and EMIS is desirable but not essential, being competent in Microsoft Office and databases is crucial. Brush up on these tools before the interview and be ready to discuss your proficiency with them.
✨Prepare Questions About Patient Care
Demonstrating your interest in patient care is key. Prepare thoughtful questions about how the hospital prioritises patient experience and what support systems are in place for staff. This shows your commitment to providing high-quality service.
