At a Glance
- Tasks: Welcome patients, manage appointments, and support our healthcare team.
- Company: Join a caring and innovative GP practice with a supportive culture.
- Benefits: Ongoing training, friendly environment, and a chance to make a difference.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Be the friendly face of healthcare and help patients every day.
- Qualifications: Great communication skills and a positive attitude are essential.
Willow Tree Surgery is looking for a friendly, organised, and professional Receptionist to join our busy GP practice team on a full-time basis of 37.5 hours per week, working shifts covering between 08:00 and 18:30. This is an important front-facing role where you will provide excellent customer service to patients and support the smooth day-to-day running of the practice. The successful candidate will act as a key point of contact for patients and will work closely with GPs, nursing staff, and the wider administrative team to ensure enquiries are handled efficiently, accurately, and courteously.
Key Responsibilities
- Greeting patients and visitors in a welcoming and professional manner
- Responding to patient enquiries both in person and over the telephone
- Booking appointments, recalls, and managing appointment systems
- Handling urgent appointment requests appropriately
- Processing repeat prescription requests in line with practice policies
- Managing requests for prescription collection and medication queries
- Recording and distributing documentation accurately and promptly
- Accepting payments for private services and issuing receipts
- Entering home visit requests and escalating where appropriate
- Maintaining patient confidentiality at all times
- Working collaboratively with clinical and administrative staff
- Ensuring the reception area and surgery premises remain tidy and organised
Essential Skills & Qualities
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a busy environment
- Strong organisational skills and attention to detail
- A positive, can-do attitude
- Ability to work well within a team
- Professional, discreet, and respectful of confidentiality
Desirable Skills & Experience
- Previous receptionist or customer service experience
- Experience working within a GP practice or healthcare environment
- Knowledge of Microsoft Office systems
- Friendly, empathetic, and reassuring manner
What We Offer
- Supportive and friendly working environment
- Ongoing training and development opportunities
- Opportunity to work within a dedicated healthcare team
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission. Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.
Receptionist employer: Partnering Health Ltd
Willow Tree Surgery is an excellent employer that fosters a supportive and friendly work environment, making it an ideal place for a Receptionist to thrive. With ongoing training and development opportunities, employees are encouraged to grow within a dedicated healthcare team, all while contributing to a practice that values integrity, inclusivity, and innovation. Located in a vibrant community, this role offers the chance to make a meaningful impact on patients' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice! Research Willow Tree Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the practice culture or even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at Willow Tree Surgery.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, this role is all about excellent customer service, so a warm tone can go a long way.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your experience with multitasking and working in busy environments, as these are key for us at Willow Tree Surgery. Show us why you’re the perfect fit!
Keep It Organised:Just like the role requires, your application should be tidy and well-structured. Use clear headings and bullet points where necessary to make it easy for us to read. A neat application reflects your organisational skills, which is super important for a receptionist.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Willow Tree Surgery!
How to prepare for a job interview at Partnering Health Ltd
✨Know the Practice Inside Out
Before your interview, take some time to research Willow Tree Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service. This will demonstrate your ability to manage patient enquiries effectively.
✨Practice Common Interview Questions
Anticipate questions related to multitasking, handling confidential information, and working in a team. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This reflects your professionalism and respect for the practice's time, setting a positive tone right from the start.
