At a Glance
- Tasks: Support patient care by managing communications and administrative tasks in a dynamic healthcare setting.
- Company: Join a compassionate team dedicated to improving neurodevelopmental services.
- Benefits: Enjoy perks like a Bike2Work scheme, employee assistance, and professional development opportunities.
- Other info: Flexible working hours and a positive, inclusive workplace culture await you.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in healthcare admin and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
PHL have an exciting opportunity for an Administrator to join the team working in our new Neurodevelopmental Single Point of Access service on a full time permanent basis. As a Neurodevelopmental Single Point of Access (SPOA) Administrator, you will play a vital role in supporting the patient care pathway by delivering efficient, compassionate, and professional administrative support within a busy and dynamic healthcare environment. The role involves managing a high-volume caseload and acting as a key point of contact for patients, families, healthcare professionals, and external services.
Core responsibilities include:
- Answer inbound calls and assist with queries from patients, representatives, healthcare professionals, and external services.
- Screen and direct calls and enquiries to appropriate team members.
- Initiate outgoing calls relating to welcomes.
- Administer and process patient referrals and other patient information accurately and professionally.
- Manage shared email inboxes and respond to general non-clinical enquiries.
- Maintain organised, secure, and accessible filing and administrative systems.
- Record patient observations and elevate concerns relating to patient safety, including safeguarding, to the clinical team.
- Acknowledge and assist with patient complaints in line with procedure.
- Liaise effectively with GP practices, pharmacies, and other external partner organisations to support coordinated care.
- Assist with gathering statistics, reports, and clinical audits.
- Adhere to Key Performance Indicators (KPIs) and communicate service delivery issues to management.
- Participate in service meetings, improvement initiatives, innovations, and the development of patient information materials.
- Carry out all responsibilities in a timely manner to support patients in accessing appropriate care.
- Maintain professionalism at all times, adhering to confidentiality, privacy, consent, and information governance requirements.
- Demonstrate compassion, empathy, tact, patience, and a non-judgemental approach when supporting individuals from diverse backgrounds and experiences.
- Promote a supportive, respectful, positive, safe, effective, and inclusive working environment.
Requirements:
- Previous experience within a care navigator or healthcare administration role.
- Proven experience of providing admin support to a busy team.
- Experience of working in a multi-disciplinary team.
- Experience of accurate and reliable data entry.
- Proficient in Microsoft Office especially Microsoft Excel and Word.
- Strong organisational and time-management skills, flexible approach to conflicting or unexpected priorities.
Benefits:
- Bike2Work Scheme. Save up to 42% on bikes & equipment.
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles.
- Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more.
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards.
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave.
- Long Service Award. Celebrating 5 & 10 years of service.
- Menopause Support. HRT subscription covered & Menopause Pledge.
- NHS Discount - Blue Light Card. Staff are eligible for Blue Light Card which offers a range of official discounts.
- Paid Sick Pay. 10 days per year.
- Professional Development. Training, courses & team-building opportunities.
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans.
- Your Birthday off!
Administrator – Neurodevelopmental Single Point of Access in Newcastle upon Tyne employer: Partnering Health Ltd
PHL is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As part of the Neurodevelopmental Single Point of Access team, you will benefit from comprehensive training opportunities, a family-friendly policy, and unique perks such as a Bike2Work scheme and paid sick leave, all while making a meaningful impact in patient care within a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator – Neurodevelopmental Single Point of Access in Newcastle upon Tyne
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Partnering Health Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Partnering Health Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Partnering Health Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administrator – Neurodevelopmental Single Point of Access in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Partnering Health Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Partnering Health Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Partnering Health Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Partnering Health Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Partnering Health Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Partnering Health Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
