At a Glance
- Tasks: Coordinate urgent care services and manage patient appointments efficiently.
- Company: Join a dedicated team at PHL, focused on patient-first care.
- Benefits: Enjoy perks like a Bike2Work scheme, paid sick leave, and professional development.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in urgent care while growing your career.
- Qualifications: Strong organisational skills and a passion for patient care.
The predicted salary is between 27000 - 33000 £ per year.
PHL have an exciting opportunity for an Urgent Care Co-ordinator to join the team working with our Acute Visiting Service based at Staffordshire House on a Full-time basis. Your working hours will be: 10:30 – 18:30.
As an urgent care coordinator, your role will be pivotal in the management of patients across our urgent care services. The role will involve working with operational and clinical colleagues, ensuring patients receive care in the most appropriate setting, be it virtually, in one of our treatment centres, or within the patient’s own residence. Reporting to the team leader, you will support the coordination of activities during the service's operational period, ensuring both local and national quality requirements.
Key Responsibilities:
- Logistically manage the allocation of home visits to our team of drivers and clinicians.
- Despatch calls according to the call time and priority using the relevant in-house systems.
- Alongside clinical leads, review and where necessary reassign calls to ensure that queries are dealt with efficiently and that breaks are agreed.
- Monitor our patient management systems to allocate calls promptly according to call time and priority to our treatment centres.
- Schedule appointments for patients according to area within the designated time frame ensuring patient choice is accommodated.
- Liaise with patients and keep them updated regarding the process of being contacted by a Clinician or GP.
- Arrange patient transport within protocol when required, ensuring that all relevant paperwork is completed and forwarded appropriately.
- Monitor activity across all IUC Treatment Centres to ensure they are coping with their allocated workload within the designated times and escalate where necessary.
- Maintain excellent lines of communication with operational colleagues ensuring they are fully briefed on operational plans affecting their role and deal with queries efficiently.
- Deputise for the Team Leader where necessary as requested by the Team Leader.
- Ensure effective appropriate handover to your colleague following on from you and elevate appropriate issues to the duty team leader.
- Contribute towards the achievement of quality standards by participating in regular quality monitoring and individual performance reviews, attending all mandatory training and other appropriate training opportunities.
- Follow Totally policies and Procedures at all times.
- Other duties as reasonably requested by Team Leader.
If you’re looking for your next challenge in urgent care and want to be part of a service that puts patients first, we’d love to receive your application.
Benefits:
- Bike2Work Scheme. Save up to 42% on bikes & equipment.
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles.
- Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more.
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards.
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave.
- Long Service Award. Celebrating 5 & 10 years of service.
- Menopause Support. HRT subscription covered & Menopause Pledge.
- NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts.
- Paid Sick Pay. 10 days per year.
- Professional Development. Training, courses & team-building opportunities.
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans.
- Your Birthday off!
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
Urgent Care Coordinator -AVS in Longton employer: Partnering Health Ltd
PHL Group is an exceptional employer for Forensic Healthcare Professionals, offering a supportive work culture that prioritises professional development and comprehensive training. Working across multiple sites in North Yorkshire, employees benefit from a dynamic environment where they can make a meaningful impact on the health and wellbeing of individuals in police custody, all while being part of a dedicated team committed to excellence in forensic healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Coordinator -AVS in Longton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Partnering Health Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Partnering Health Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Partnering Health Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Urgent Care Coordinator -AVS in Longton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Partnering Health Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Partnering Health Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Partnering Health Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Partnering Health Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Partnering Health Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Partnering Health Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
