At a Glance
- Tasks: Coordinate urgent care services and manage patient allocations efficiently.
- Company: Join a dedicated team at PHL, committed to patient-first care.
- Benefits: Flexible hours, supportive environment, and opportunities for professional growth.
- Other info: Be part of a team that values the Armed Forces community.
- Why this job: Make a real difference in urgent care while developing your skills.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
PHL have an exciting opportunity for a Urgent Care Co-ordinator to join the team working with our GP Out of Hours service based at Staffordshire House on a bank basis. As an urgent care coordinator, your role will be pivotal in the management of patients across our urgent care services. The role will involve working with operational and clinical colleagues, ensuring patients receive the care in the most appropriate setting, be it virtually, in one of our treatment centres, or within the patient’s own residence. Reporting to the team leader, you will support the coordination of activities during the service's operational period, ensuring both local and national quality requirements.
Key Responsibilities:
- Logistically manage the allocation of home visits to our team of drivers and clinicians.
- Despatch calls according to the call time and priority using the relevant in-house systems.
- Alongside clinical leads, review and where necessary reassign calls to ensure that queries are dealt with efficiently and that breaks are agreed.
- Monitor our patient management systems to allocate calls promptly according to call time and priority to our treatment centres.
- Schedule appointments for patients according to area within the designated time frame, ensuring patient choice is accommodated.
- Liaise with patients and keep them updated regarding the process of being contacted by a Clinician or GP.
- Arrange patient transport within protocol when required, ensuring that all relevant paperwork is completed and forwarded appropriately.
- Monitor activity across all IUC Treatment Centres to ensure they are coping with their allocated workload within the designated times and escalate where necessary.
- Maintain excellent lines of communication with operational colleagues, ensuring they are fully briefed on operational plans affecting their role and dealing with queries efficiently.
- Deputise for the Team Leader where necessary as requested by the Team Leader.
- Ensure effective appropriate handover to your colleague following on from you and escalate appropriate issues to the duty team leader.
- Contribute towards the achievement of quality standards by participating in regular quality monitoring and individual performance reviews, attending all mandatory training and other appropriate training opportunities.
- Follow Totally policies and procedures at all times.
- Other duties as reasonably requested by Team Leader.
Our Integrated GP Out of Hours Service operates:
- Weekdays: 6:00pm – 8:00am
- Weekends & Bank Holidays: 24 hours
If you’re looking for your next challenge in urgent care and want to be part of a service that puts patients first, we’d love to receive your application.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
Urgent Care Co-ordinator – Staffordshire House in Longton employer: Partnering Health Ltd
PHL Group is an exceptional employer, offering a supportive and dynamic work environment for Urgent Care Co-ordinators at Staffordshire House. With a strong commitment to employee growth, we provide ongoing training opportunities and a culture that prioritises patient care and teamwork. Our recognition as a veteran-friendly employer further highlights our dedication to inclusivity and community support, making this an ideal place for those seeking meaningful and rewarding employment in urgent care.
