At a Glance
- Tasks: Support patients and colleagues as a Receptionist/Driver across various sites.
- Company: Join PHL, a fast-growing healthcare provider with a supportive culture.
- Benefits: Flexible shifts, professional development, and a friendly work environment.
- Other info: Opportunities for career growth in an inclusive and ambitious team.
- Why this job: Make a real impact while combining compassion and professionalism in your role.
- Qualifications: Experience in customer service, good communication skills, and a full clean UK driving licence.
The predicted salary is between 24000 - 28000 £ per year.
PHL are looking to recruit Receptionist/Drivers as a dual role on a bank basis. As a key member of our operational support team, your role is to support colleagues and patients across Staffordshire. As a Receptionist/Driver you will work covering various sites.
Our receptionists are responsible for effective delivery of a prompt and courteous service to all patients, visitors, and members of the clinical team. You will liaise with the Team Leader/Service Delivery Manager to ensure that the patient receives a first class and seamless service. As an integral team member, you will be accountable for completing the tasks as set out for you, helping to create a respectful environment in which to work and ensuring supplies processes adhere to our value of caring for our patients.
Our drivers are responsible for safely transporting clinicians and clinical equipment to patients' home addresses who require a home visit. Additionally, there may be a requirement for drivers to provide chaperone services to both clinicians and patients. This is an essential primary care service not an emergency service and therefore drivers do not have special priorities over other road users. Drivers must carry out all driving duties in a safe and legal manner ensuring that the vehicle is driven, and passengers are carried in full compliance within current driving regulations and codes principally the Road Traffic Act and the Highway Code.
What You’ll Do – Receptionist
- Monitor the electronic booking system and liaise with Team Leaders / Service Delivery Manager with any workload concerns.
- Escalate any concerns or signs of a deteriorating patient to the clinician working on site for immediate intervention.
- Book patients in on arrival and follow up with patients who ‘Do Not Attend’ (DNA).
- Manage expectations of the patients in the waiting area.
What You’ll Do – Driver
- Ensure that any pre-shift car inspections, both external and internal, are carried out to check for any damage and lack of cleanliness. You will also be responsible for the parking area, driver’s cupboard and any other surrounding areas ensuring all are kept tidy. If anything is observed, then observations to be recorded on the drivers Fleet Check App.
- Ensure Medical Equipment, Drug boxes and Handheld Equipment are in the car at start of shift & returned to designated storage at end of shift.
- Collect prescription packs from the base ensuring you record the details accurately.
- Ensure that the car computer is set up, fully charged and ready for the clinician to log into when they arrive on shift and the car has stock of all necessary paperwork/ envelopes etc.
- Support the clinician with any tasks as requested. This includes chaperoning the clinician on all patient home visits.
What We’re Looking For
- Previous experience in Reception / Customer Service or administration is highly desirable.
- Ability to communicate effectively and demonstrate empathy when dealing with patients and clinical staff including those from different backgrounds.
- A good knowledge of IT systems and how to use everyday technology.
- A good standard of literacy.
- The ability to work under pressure as an individual and a key team member when required.
Why Join PHL?
- Flexible shifts to suit your commitments.
- A friendly supportive, professional, and inclusive working environment.
- When you join PHL, you’re not just stepping into a role you’re becoming part of an ambitious and fast-growing business. That means more opportunities to learn, develop, and progress as we expand. You’ll have the chance to shape how we work, make a real impact, and grow your career alongside the business.
The ability to meet standards and maintain those standards will be important for the successful completion of tasks. A full clean UK Driving Licence. Over the age of 25 for insurance purposes. If you’re looking for a rewarding role where you can combine compassion with professionalism, we’d love to hear from you.
Receptionist/Driver (Dual Role) – Staffordshire House in Longton employer: Partnering Health Ltd
PHL is an excellent employer that offers a flexible and supportive working environment for Receptionist/Drivers at Staffordshire House. With a focus on professional development and career progression, employees are encouraged to grow alongside the company while making a meaningful impact in patient care. The inclusive culture fosters teamwork and respect, ensuring that every team member feels valued and empowered in their dual role.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Driver (Dual Role) – Staffordshire House in Longton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Partnering Health Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Partnering Health Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Driver (Dual Role) – Staffordshire House in Longton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Partnering Health Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Partnering Health Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Partnering Health Ltd!
How to prepare for a job interview at Partnering Health Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
