At a Glance
- Tasks: Be the friendly face of healthcare, welcoming patients and managing bookings.
- Company: Join Partnering Health Group, a trusted name in urgent healthcare services.
- Benefits: Enjoy perks like bike schemes, eye tests, and professional development opportunities.
- Other info: Flexible hours available with opportunities for career progression.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Customer service experience and a caring attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
Partnering Health Group (PHL) are looking for 3 x Receptionists to work at Dudley Urgent Treatment Centre. We are an experienced integrated urgent healthcare organisation responsible for providing a variety of health care services. As a key member of the team at PHL, your role is very important as the first point of contact for our patients. A kind and empathetic person, you will be expected to take control and be accountable for the given situation, treating every patient with respect and providing confidence in our ability to deliver a great and caring service. We are looking for a reliable, friendly and flexible person to join the team.
Positions available (3):
- 1 x Permanent Contract @ 18 hours per week – Saturdays and Sundays 3pm until 12am
- 1 x Permanent Contract @ 21 hours per week (Nights) – Thursdays and Sundays 8:30pm until 7am
- 1 x Bank Contract
Receptionist Duties & Responsibilities:
- Monitor the electronic booking system and liaise with Reception Supervisor/Service Delivery Manager with any workload concerns
- Book patients in on arrival
- Ensure medical equipment and drug boxes are appropriately logged and returned to stock cupboard
- Perform Receptionist duties as required by the Reception Supervisor/Service Delivery Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures
Receptionist Skills and Experience:
- Relevant Reception / Customer Service or administration experience
- Must be confident, multitask, work independently without supervision
- Sensitivity and empathy with people from different backgrounds
- Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team
- Ability to use Microsoft office or other databases
- Previous experience of Adastra would be desirable but not essential
As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.
PHL Group aims to assist suitable candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
The Ministry of Defence has recognised PHL Group with a bronze award for our work with service leavers and the Armed Forces Corporate Covenant.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Benefits:
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
Medical Receptionist – Urgent Treatment Centre in Dudley employer: Partnering Health Ltd
PHL Group is an exceptional employer for Forensic Healthcare Professionals, offering a supportive work culture that prioritises professional development and comprehensive training. Working across multiple sites in North Yorkshire, employees benefit from a dynamic environment where they can make a meaningful impact on the health and wellbeing of individuals in police custody, all while being part of a dedicated team committed to excellence in forensic healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist – Urgent Treatment Centre in Dudley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Partnering Health Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Partnering Health Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Partnering Health Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist – Urgent Treatment Centre in Dudley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Partnering Health Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Partnering Health Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Partnering Health Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Partnering Health Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Partnering Health Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Partnering Health Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
