Community Night Nurse - Team Lead

As a Community Nurse – Team Lead at Partnering Health Limited(PHL), working as part of the team, your role is crucial in providing anefficient and safe integrated urgent care service to our patients,delivered with a caring and respectful disposition.As an experienced Nurse, you will be part of the clinical and operationalteam, providing senior clinical oversight of patients within the service tosupport the safety of the service and mitigate risk. You will also beresponsible for the supervision and first-line management of cliniciansworking within the Night Nursing Services, providing advice, guidance,motivation and leadership to them. Additionally, you will drive clinicalquality and adherence to the PHL governance framework throughaudits, performance management, incident and complaintmanagement, and serve as a role model. You will be experienced inworking independently in Community Nursing Teams. You will beaccountable for delivering safe, clinical decision-making, and expertcare to a high standard and can bring those standards to the clinicalleadership team. You will form links and develop relationships withinternal and external stakeholders, including secondary care andPrimary Care, as well as those working in the broader healthcarecommunity, acting within your professional boundaries at all times.

Main duties of the job

Responsible for supporting safe, effective delivery of the Out of Hours Community Night Nursing service, ensuring patient safety and risk management while providing strong, resilient leadership in complex situations. Lead, manage and mentor clinicians, promoting professional development, statutory training compliance, health and wellbeing, and performance management within the team. Ensure appraisals, clinical competence, and adherence to PHL policy on disciplinary or performance issues.

Support governance processes in line with PHL and NHS standards, including safeguarding, infection control, incident reporting, CQC compliance, complaints, audits and quality assurance. Drive service improvements and share best practice through QA meetings, clinical audits, data analysis, and training feedback.

Deliver autonomous patient care in the community, including palliative, wound, bowel/bladder, medicines management, telephone triage, safeguarding, and safe discharge planning. Provide emergency care when required and facilitate referrals across primary, secondary, and community pathways.

Maintain clinical competence, work within NMC/HCPC codes, and ensure accurate record keeping. Communicate effectively with patients, families, and multidisciplinary teams, demonstrating empathy and professionalism. Promote health education, person-centred care, and continuous professional development in line with service KPIs and PHLs core values.

About us

PHL Group was foundedin 2009 by a team of commercial partners and experienced General Practitionerswith a clear vision of providing services that would contribute to and benefitthe local healthcare economy. PHL (formerlyknown as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolvedfrom the former Out of Hours model, for localities in Hampshire and the Isle ofWight. All of the core services which look after patients with an urgent healthcareneed are joined up together, and PHL work closely with system partners such as SouthCentral Ambulance Service. The services we operate include call handling,telephone clinical assessment, out of hours home visiting services and some face-to-facePrimary Care appointments services in Hampshire. In 2021 a newly formedHealthcare Division was created and incorporates PHLs Urgent Care, PrimaryCare and Youla Care Concierge Services. The new division combines PHL\’shealthcare operations into one team and utilises internal and externalresources efficiently to achieve our organisations vision: to be an innovativehealthcare enabler, known for providing a range of high-quality care.

PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.

Job responsibilities

Clinical Operations and Leadership

Working with the Operational team & Clinical team to support thedelivery of the Out of Hours Community Night Nursing servicespecification by managing patient safety and /mitigating risk whileon shift.

Is resilient and able to provide effective leadership to the team,including in situations that are unfamiliar, complex, andunpredictable.

Attend regular meetings with appropriate partners to support thedelivery of the service.

Provide effective leadership, management, direction, inspiration,and support to the clinical team

Mentor clinicians in their clinical roles to deliver required standardsand expectations while working within the service.

Encourage and support the clinical team to take responsibility fortheir learning and development and compliance with their statutoryand mandatory training.

Responsible for the performance and attendance management ofyour clinical team within the service.

Responsible for promoting the health and well-being of the clinicalteam within the Service.

Lead on any disciplinary and performance issues within the servicein line with PHL policy.

Ensures the clinical team are always working within their clinicalcompetence.

Ensure that staff members have an appraisal process in place thatidentifies training and development needs.

Clinical Governance

To support the Clinical Manager and Clinical Lead with theimplementation and delivery of key clinical governance processeswithin the services in line with PHL governance frameworkrequirements.

To consider with regard to Governance: NHS Standards for Health,Infection Control, Caldicott, Clinical Incident Reporting/PatientSafety Incidents, Safeguarding Children and Adults, patientexperience, Complaints (not an exhaustive list).

To support the Registered Manager in CQC compliance for theservice

Support with the leadership team to ensure training, significantevents, complaints, audits, surveys and other professional servicedevelopment activities are achieved to ensure the smooth runningof the service.

Involvement in regular Quality Assurance meetings as well as qualityand contract meetings with the commissioning CCGs

Consider quality and safety improvement initiatives within theclinical workforce, working alongside the Leadership team toidentify and implement such initiatives.

Identifying and sharing best practices.

Clinical Auditor

Organise and undertake priority clinical audits as specified withinthe audit schedule.

Conduct clinical call listening and documentation audits, and beresponsible for identifying errors and best practices, as well ascoordinating feedback and training based on the audit results.

Undertake additional clinical audits when requested, such asmedication audits and compliance with local formulary and NICEguidance.

Conduct comprehensive data analysis and prepare written reportsdetailing key findings from priority clinical audits.

Be responsible for ensuring audit work meets InformationGovernance requirements.

Liaise with clinicians over the clinical validation of specifiedspecialities audit work and subsequently report and advise theClinical Lead and Clinical Manager, and where escalation is requiredto the Clinical & Quality Team.

Clinical Practice

Work autonomously and be accountable for his/her ownprofessional actions.

Participate in the holistic assessment, implementation andevaluation of care for patients in their home without directsupervision.

Provide nursing clinical care to patients in their own homes, with afocus on palliative care, bowel and bladder care (including urinarycatheter care), wound care, death verification, and proactive care toensure patients can remain safely at home. (This is not anexhaustive list)

Demonstrate competence and confidence in clinical practice,encompassing all relevant and specialist clinical proceduresspecific to the area.

Work in line with Patient Group Directions where these are availableand where assessed as competent.

Provide safe medicines management in your area, according toprofessional and organisational guidelines, to ensure safety andefficacy

Through telephone clinical assessment, obtain a relevant andsequential history of the presenting complaint to determine aworking diagnosis

Formulate a management plan for the patient. And/or to use othersources of healthcare professionals (such as GPs or Pharmacists) ifrequired to support diagnosis or the next course of action

Refer and facilitate patient pathways through appropriate referralsto primary, community, and secondary care

Recognise the need and initiate emergency treatment in order tosave life or to safeguard the interests of the patient, and refer toemergency services when appropriate

Recognise any social needs, safeguarding concerns and actappropriately to safeguard the patient

To ensure that patients are safely discharged from our care withappropriate instructions for aftercare and follow-up

Work towards service KPIs, ensuring that patient safety remains theoverriding priority.

Identify opportunities and proactively encourage health promotionand health education to all patients

To be professionally and legally responsible and accountable for allaspects of clinical decision making within your clinical competence

Take a person-centred approach to service delivery, based on aclear understanding and experience of the modes for servicedelivery.

Maintain and develop clinical competence and knowledge of caredelivery within an urgent care setting using both formal and informaltraining methods.

To work within the professional Code of Conduct and otherdirectives as defined by the NMC/HCPC

To be responsible and accountable for legible andcontemporaneous clinical records

To undertake appropriate personal and professional development tomeet the requirements of NMC/HCPC Registration.

To participate in regular performance review with your professionalline manager

Communications and relationships:

Operate in an environment where effective communication skills arewell-developed. These will include dealing with patients wherediagnostic, listening, empathetic and reassurance skills arerequired.

Undertake effective multidisciplinary liaison across theprimary/secondary care interface and the PHL Clinical andOperational Team.

Communicate effectively at all levels using all communicationdelivery methodsUtilise advanced listening, probing and facilitative skills across adiverse range of calls, some of which will be highly challenging andemotive

To undertake further specialist training as dictated by service needsand the changing requirements of service provisions

Clearly consistently demonstrating adherence to PHLs core value

Additional reasonable duties as directed by the business that arenot explicitly stated in this job description

Person Specification

Experience

• Registered with NMC / HCPC
• Minimum of 2 years of experience
• working as Band 5 or above in a
• management/supervisory role
• At least 5 years post-qualified with
• significant experience in healthcare
• settings
• Experience of working within an
• autonomous role and competent at
• consultations, and sound clinical
• decision-making capabilities.
• Experience in managing effective clinical
• governance procedures and policies.
• Experience in coordinating risk
• management processes and risk
• reporting.
• Demonstrated experience of developing
• and maintaining strong working
• relationships with senior managers.
• Knowledge of local primary care
• Experience in catheter care, palliative
• care, wound care and telephone triage

Qualifications

• Educated to degree level or equivalent
• experience.
• Incident and complaints Investigation
• Proactively maintains knowledge and
• training of current developments in
• clinical practice
• Safeguarding Adults and Children Level 3
• A Full Clean Driving License is required
• Edward Jenner, Mary Seacole or Rosalind
• Franklin leadership course is desirable or
• willing to undertake it.
• History Taking Module,
• Physical Assessment Module,
• Clinical Decision-Making Module,
• Minor Illness and Injuries Module

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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