At a Glance
- Tasks: Lead engaging Galaxy workshops and deliver personalised tech presentations to customers.
- Company: Join Samsung, a leader in innovative technology with a vibrant store culture.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and creating memorable customer experiences.
- Why this job: Be the face of Samsung, connecting customers with cutting-edge tech in a fun environment.
- Qualifications: Strong communication skills and experience in retail or customer service.
The predicted salary is between 30784 - 30784 £ per year.
- Galaxy Workshop Trainer
- Full Time -
- 40HR
- Salary -
- £30,784
- Bonus potential
- 20%
- Stores Recruiting - SES White City
Role Summary
As a Galaxy Workshop Trainer, you will be a crucial part of our store teams, connecting Samsung's innovative technology with our valued customers.
Your main task is to deliver exceptional, personalised brand experiences, making us the preferred choice on the high street.
Leading Galaxy workshops, you will use your product knowledge to boost customer and colleague engagement.
Success in this role requires confidence in customer interactions, presenting to people and thriving in a dynamic retail environment, embodying our core values to strengthen the bond between our customers, your colleagues and Samsung products.
Core Responsibilities Include
- Delivery of Galaxy Workshops
- Deliver engaging tech product presentations to various audience sizes, showcasing the latest technology through hands-on experiences.
Tailor sessions to customer interests by highlighting relevant features.
Encourage in-store shoppers to attend Galaxy Workshops and return for additional sessions.
Support store colleagues with customer demonstrations and promote Galaxy Workshop bookings between sessions.
- Customer Experience
- Deliver exceptional customer experiences through personalized product presentations and workshops.
Foster loyalty and satisfaction by addressing specific customer questions post-training.
Clearly communicate the unique selling points of tech products during demonstrations.
- Driving product engagement with Customers and Colleagues
- Educate customers and colleagues on tech product functionalities and benefits, creating meaningful connections during demonstrations.
Showcase features to reinforce brand identity, deliver with enthusiasm and expertise, and adapt to upsell.
Capture daily activity data and ensure NPS surveys are completed.
- Keep colleague training up to date and front of mind with full store team.
- Create a fun and engaging atmosphere while delivering
- Infuse excitement and positivity into customer experiences.
Create a fun, welcoming atmosphere during workshops, making interactions enjoyable and informative.
Your energy and enthusiasm will make the brand memorable.
Evidencable Knowledge, Skills and Experience
- Be a strong communicator, confident in presenting to and educating customers
- Able to tailor your communication approach to different audiences whilst understanding individual needs
- Be curious with a passion for the latest tech
- Have proven experience in delivering presentations to large audiences
- Able to demonstrate experience in retail or customer service and following a customer journey
- Thrive in a dynamic and fast-paced retail environment
- Friendly, confident with an engaging approach
- Able to work well as part of a team locally and part of a remote field team
- #INDHIGH
- #J-18808-Ljbffr
Trainer - Samsung Experience Store employer: Partner Retail Services
Partner Retail Services is an outstanding employer, offering a vibrant work culture where tech enthusiasts can thrive. Located in the heart of Leicester, employees benefit from professional development opportunities, a supportive team environment, and unique perks such as an employee discount portal and a birthday holiday, making it a rewarding place to grow your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Trainer - Samsung Experience Store
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Partner Retail Services, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Partner Retail Services!
We think you need these skills to ace Trainer - Samsung Experience Store
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Partner Retail Services, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Partner Retail Services and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Partner Retail Services that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Partner Retail Services
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
