Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead engaging Galaxy workshops and deliver personalised tech presentations to customers.
- Company: Join Samsung, a leader in innovative technology, enhancing customer experiences on the high street.
- Benefits: Enjoy a competitive salary, bonus potential, and a fun, dynamic work environment.
- Why this job: Be part of a vibrant team, connect with tech enthusiasts, and make a real impact.
- Qualifications: Strong communication skills, retail experience, and a passion for technology are essential.
- Other info: Opportunity to work in a fast-paced environment and engage with diverse audiences.
The predicted salary is between 28000 - 31000 £ per year.
Job Description – Galaxy Workshop Trainer
Bonus potential – 20%
Full Time
Salary £28,000 – £31,000
Stores Recruiting – SES Oxford St
Role Summary:
As a Galaxy Workshop Trainer, you will be a crucial part of our store teams, connecting Samsung\’s innovative technology with our valued customers. Your main task is to deliver exceptional, personalised brand experiences, making us the preferred choice on the high street. Leading Galaxy workshops, you will use your product knowledge to boost customer and colleague engagement. Success in this role requires confidence in customer interactions, presenting to people and thriving in a dynamic retail environment, embodying our core values to strengthen the bond between our customers, your colleagues and Samsung products.
Core Responsibilities Include:
· Delivery of Galaxy Workshops
o Deliver engaging tech product presentations to various audience sizes, showcasing the latest technology through hands-on experiences. Tailor sessions to customer interests by highlighting relevant features. Encourage in-store shoppers to attend Galaxy Workshops and return for additional sessions. Support store colleagues with customer demonstrations and promote Galaxy Workshop bookings between sessions.
· Customer Experience
o Deliver exceptional customer experiences through personalized product presentations and workshops. Foster loyalty and satisfaction by addressing specific customer questions post-training. Clearly communicate the unique selling points of tech products during demonstrations.
· Driving product engagement with Customers and Colleagues
o Educate customers and colleagues on tech product functionalities and benefits, creating meaningful connections during demonstrations. Showcase features to reinforce brand identity, deliver with enthusiasm and expertise, and adapt to upsell. Capture daily activity data and ensure NPS surveys are completed.
o Keep colleague training up to date and front of mind with full store team.
· Create a fun and engaging atmosphere while delivering
o Infuse excitement and positivity into customer experiences. Create a fun, welcoming atmosphere during workshops, making interactions enjoyable and informative. Your energy and enthusiasm will make the brand memorable.
Evidencable Knowledge, Skills and Experience:
· Be a strong communicator, confident in presenting to and educating customers
· Able to tailor your communication approach to different audiences whilst understanding individual needs
· Be curious with a passion for the latest tech
· Have proven experience in delivering presentations to large audiences
· Able to demonstrate experience in retail or customer service and following a customer journey
· Thrive in a dynamic and fast-paced retail environment
· Friendly, confident with an engaging approach
· Able to work well as part of a team locally and part of a remote field team
#INDHIGH
#J-18808-Ljbffr
Trainer - Samsung Experience Store employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technology. Being knowledgeable about the features and benefits will not only boost your confidence during interviews but also help you engage effectively with customers in workshops.
✨Tip Number 2
Practice your presentation skills by conducting mock workshops with friends or family. This will help you refine your delivery style and ensure you can tailor your approach to different audiences, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Samsung Experience Stores. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
✨Tip Number 4
Showcase your passion for technology and customer service in your conversations. Highlight any relevant experiences where you've successfully engaged customers or delivered presentations, as this aligns perfectly with the responsibilities of a Galaxy Workshop Trainer.
We think you need these skills to ace Trainer - Samsung Experience Store
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Galaxy Workshop Trainer position. Understand the core responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in retail, customer service, and presenting. Emphasise any previous roles where you delivered workshops or presentations, and showcase your communication skills and passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the specific requirements of the role. Highlight your enthusiasm for Samsung products and your ability to create engaging customer experiences. Use examples to demonstrate how you've successfully engaged audiences in the past.
Showcase Your Personality: In your application, let your personality shine through. The role requires someone who can create a fun and engaging atmosphere, so don't hesitate to express your enthusiasm and energy in your writing. This will help convey that you're a great fit for the team.
How to prepare for a job interview at Partner Retail Services
✨Showcase Your Presentation Skills
As a Trainer, you'll need to demonstrate your ability to present effectively. Prepare a short presentation on a Samsung product and practice delivering it confidently. This will show your potential employer that you can engage an audience and convey information clearly.
✨Highlight Your Customer Interaction Experience
Be ready to discuss your previous experiences in customer service or retail. Share specific examples of how you've tailored your approach to meet individual customer needs, as this role heavily relies on creating personalised experiences.
✨Demonstrate Your Passion for Technology
Express your enthusiasm for the latest tech trends and products. Research Samsung's current offerings and be prepared to discuss what excites you about their technology. This will show that you're not just qualified, but genuinely interested in the brand.
✨Prepare for Dynamic Scenarios
Since the role involves working in a fast-paced environment, think of examples where you've thrived under pressure. Be ready to discuss how you adapt to changing situations and maintain a positive atmosphere, which is crucial for engaging customers during workshops.