At a Glance
- Tasks: Engage customers with Samsung products, provide training, and deliver exceptional service.
- Company: Join the dynamic team at Samsung Experience Store in Edinburgh.
- Benefits: Competitive pay, employee discounts, monthly bonuses, and career development opportunities.
- Other info: Enjoy continuous learning and growth in the exciting tech retail industry.
- Why this job: Combine your love for tech with a passion for helping people in a vibrant retail setting.
- Qualifications: Strong interpersonal skills, adaptability, and a genuine interest in technology.
The predicted salary is between 25400 - 30000 £ per year.
Location: Samsung Experience Store, Edinburgh
Pay: Standard - £12.21, Enhanced opportunity - £14.21, Bonus Potential - 20%
Hours: 12HR
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Edinburgh.
Role Summary:
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
Tech Retail Specialist - Customer Training & Sales employer: Partner Retail Services
At PRS& Samsung, we pride ourselves on being an exceptional employer that fosters a vibrant work culture in the heart of Edinburgh. Our team is passionate about technology and customer service, offering extensive training and development opportunities to help you thrive in your career. With competitive pay, bonus potential, and unique perks like employee discounts and access to the latest devices, you'll find a rewarding environment where your skills and passion can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Retail Specialist - Customer Training & Sales
✨Tip Number 1
Get to know the company inside out! Research Samsung's products and services so you can chat confidently about them during your interview. Show us that you're not just a fan of tech, but that you genuinely understand what makes Samsung stand out.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. We want to see how you handle different customer interactions, so being prepared will help you shine in the interview.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you thrived in a fast-paced environment. We love candidates who can think on their feet and provide exceptional service, no matter the situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at the Samsung Experience Store.
We think you need these skills to ace Tech Retail Specialist - Customer Training & Sales
Some tips for your application 🫡
Show Your Passion for Tech:Make sure to highlight your love for technology in your application. We want to see how you connect with the latest trends and products, so share any personal experiences or projects that showcase your enthusiasm!
Customer Service is Key:Since this role is all about delivering exceptional customer service, don’t forget to include examples of how you've gone above and beyond for customers in the past. We love seeing those real-life stories that demonstrate your interpersonal skills!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. We appreciate when candidates take the time to show us they understand what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at the Samsung Experience Store!
How to prepare for a job interview at Partner Retail Services
✨Know Your Tech
Make sure you brush up on the latest Samsung products and technologies. Being able to discuss features and benefits confidently will show your passion for tech and help you connect with customers during the interview.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about building relationships and delivering a great experience.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to share experiences where you've successfully adapted to change or handled challenging situations. This will highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
