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- Tasks: Lead the front of house team and deliver exceptional customer service.
- Company: Join a growing wellness brand focused on everyday wellbeing.
- Benefits: Flexible hours, supportive environment, and opportunities for growth.
- Why this job: Make a real impact in people's lives through wellness services.
- Qualifications: Experience in hospitality or wellness, strong communication skills.
- Other info: Dynamic role with potential for career progression.
The predicted salary is between 20000 - 25000 £ per year.
Part Time and Full Time contracts available.
About Being: We’re on a mission to make massage an essential part of everyday wellbeing. Our centres offer a range of services including flotation, massage therapies, and wellness memberships—designed to fit seamlessly into daily life.
The Role: We’re looking for a confident, organised, and customer‑focused Front of House Supervisor to support the day‑to‑day running of our centre. This is a hands‑on role where you’ll lead by example—delivering exceptional service, supporting the team, and helping drive membership sales and retention. You’ll be the face of the centre, ensuring every member and guest receives a warm, professional, and seamless experience from arrival to departure.
Key Responsibilities:
- Deliver outstanding front of house service and act as a key point of contact for members and guests.
- Support daily operations, including bookings, diary management, and centre presentation.
- Drive membership sales, retention, and customer engagement.
- Assist in leading and motivating the front of house team.
- Handle enquiries, feedback, and complaints efficiently and professionally.
- Ensure operational standards, cleanliness, and brand presentation are consistently maintained.
- Support marketing activity, events, and member communications.
- Maintain accurate system records and data integrity.
What We’re Looking For:
- Previous experience in a front of house, hospitality, or wellness environment.
- Strong customer service and communication skills.
- Organised, proactive, and able to multitask in a fast‑paced environment.
- Commercially aware with confidence in sales and upselling.
- A positive team player with a professional and approachable manner.
- Flexible to work shifts, including evenings and weekends.
Why Join Being?
- Be part of a growing wellness brand with a clear purpose.
- Work in a modern, supportive, and people‑focused environment.
- Opportunities for development and progression.
- Help make wellbeing accessible as part of everyday life.
Front of House Supervisor in St Albans employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor in St Albans
✨Tip Number 1
Get to know the company! Before your interview, dive into Being's mission and values. This will help you connect with the team and show that you're genuinely interested in making massage a part of everyday wellbeing.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the centre, think of examples where you've delivered exceptional service. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your organisational skills! As a Front of House Supervisor, you'll need to juggle bookings and manage the team. Bring up any experiences where you've successfully managed multiple tasks at once.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about the team dynamics or how Being supports its staff. This shows you're keen on being part of the community and helps you gauge if it's the right fit for you.
We think you need these skills to ace Front of House Supervisor in St Albans
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or wellness environments. We’re looking for someone who understands the importance of customer service, so connect your past roles to what we do at Being.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Being!
How to prepare for a job interview at Partner Retail Services
✨Know the Company Inside Out
Before your interview, take some time to research Being and their mission. Understand their services and how they aim to make massage a part of everyday wellbeing. This knowledge will help you connect your experience to their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle enquiries and complaints professionally, as this will demonstrate your readiness for the role.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, think about times when you've motivated others or taken charge in a busy environment. Be ready to discuss your leadership style and how you plan to support and inspire your team to deliver outstanding service.
✨Prepare for Sales Conversations
Membership sales and retention are crucial for this role. Brush up on your sales techniques and be prepared to discuss how you would approach upselling and engaging customers. Showing confidence in your commercial awareness will set you apart from other candidates.