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- Tasks: Deliver exceptional service and support daily operations at our wellness centre.
- Company: Join a growing wellness brand focused on everyday wellbeing.
- Benefits: Flexible shifts, opportunities for development, and a supportive team environment.
- Other info: Join us in making wellbeing accessible for everyone!
- Why this job: Be the face of our centre and make a real impact on members' wellbeing.
- Qualifications: Experience in hospitality or wellness, strong customer service skills, and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
About Being At Being, we’re on a mission to make massage an essential part of everyday wellbeing. Our centres offer a range of services including flotation, massage therapies, and wellness memberships—designed to fit seamlessly into daily life.
The Role
We’re looking for a confident, organised, and customer-focused Front of House Host to support the day-to-day running of our centre. This is a hands‑on role where you’ll lead by example—delivering exceptional service, supporting the team, and helping drive membership sales and retention. You’ll be the face of the centre, ensuring every member and guest receives a warm, professional, and seamless experience from arrival to departure.
Key Responsibilities
- Deliver outstanding front of house service and act as a key point of contact for members and guests
- Support daily operations, including bookings, diary management, and centre presentation
- Drive membership sales, retention, and customer engagement
- Assist in leading and motivating the front of house team
- Handle enquiries, feedback, and complaints efficiently and professionally
- Ensure operational standards, cleanliness, and brand presentation are consistently maintained
- Support marketing activity, events, and member communications
- Maintain accurate system records and data integrity
What We’re Looking For
- Previous experience in a front of house, hospitality, or wellness environment
- Strong customer service and communication skills
- Organised, proactive, and able to multitask in a fast‑paced environment
- Commercially aware with confidence in sales and upselling
- A positive team player with a professional and approachable manner
- Flexible to work shifts, including evenings and weekends
Why Join Being?
- Be part of a growing wellness brand with a clear purpose
- Work in a modern, supportive, and people‑focused environment
- Opportunities for development and progression
- Help make wellbeing accessible as part of everyday life
Being Host in St Albans employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Being Host in St Albans
✨Tip Number 1
Get to know the company! Before your interview, dive into Being's mission and values. This will help you connect with the team and show that you're genuinely interested in making massage a part of everyday wellbeing.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the centre, think about how you can deliver exceptional service. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed bookings or handled multiple tasks in previous roles. We love a proactive approach, so share examples that highlight your multitasking abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Being and contributing to our mission.
We think you need these skills to ace Being Host in St Albans
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and wellness. A bit of enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to fit the role of Front of House Host. Highlight any relevant experience in hospitality or wellness, and show us how your skills align with our mission to make massage an essential part of everyday wellbeing.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for organised individuals, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Being!
How to prepare for a job interview at Partner Retail Services
✨Know the Company Inside Out
Before your interview, take some time to research Being and their mission. Understand their services, like massage therapies and wellness memberships, so you can speak confidently about how you can contribute to their goal of making massage an essential part of everyday wellbeing.
✨Showcase Your Customer Service Skills
As a Front of House Host, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your ability to deliver the warm and professional experience that Being values.
✨Demonstrate Organisational Skills
Since the role involves managing bookings and diary management, be ready to discuss how you stay organised in a fast-paced environment. You might even want to share specific tools or methods you use to keep everything running smoothly.
✨Be Ready to Talk Sales
Membership sales and retention are crucial for this role. Brush up on your sales techniques and think of ways you could upsell services at Being. Showing that you’re commercially aware and confident in driving sales will set you apart from other candidates.