At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a vibrant retail setting.
- Company: Join the dynamic Samsung Experience Store team in London Stratford.
- Benefits: Competitive pay, employee discounts, monthly bonuses, and career development opportunities.
- Other info: Enjoy continuous learning and growth in an exciting tech retail career.
- Why this job: Combine your love for tech with customer interaction and make a real impact.
- Qualifications: Passion for technology, excellent people skills, and adaptability in a fast-paced environment.
The predicted salary is between 25000 - 36000 £ per year.
Location: Samsung Experience Store, London Stratford
Pay: Standard - £13.21 Enhanced opportunity - £15.21 Bonus Potential - 20%
Hours: 40HR
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Stratford.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
Retail Assistant - Samsung Experience Stores - Full-Time employer: Partner Retail Services
Partner Retail Services is an outstanding employer, offering a vibrant work culture where tech enthusiasts can thrive. Located in the heart of Leicester, employees benefit from professional development opportunities, a supportive team environment, and unique perks such as an employee discount portal and a birthday holiday, making it a rewarding place to grow your career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores - Full-Time
✨Tip Number 1
Get to know the Samsung products inside out! Before your interview, spend some time playing with the latest devices and understanding their features. This way, you can impress the hiring team with your tech knowledge and show them you're genuinely passionate about what you’ll be selling.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer in-store. Role-play with a friend or family member to get comfortable with showcasing products and resolving issues. The more you practice, the more confident you'll feel during your interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech events. This can give you insider tips about the company culture and what they’re really looking for in a Retail Assistant. Plus, it shows your enthusiasm for being part of the Samsung team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Samsung Experience Store team. Make sure to highlight your love for tech and people in your application!
We think you need these skills to ace Retail Assistant - Samsung Experience Stores - Full-Time
Some tips for your application 🫡
Show Your Passion for Tech:Make sure to highlight your love for technology in your application. We want to see how you connect with the latest gadgets and trends, so share any personal experiences or projects that showcase your enthusiasm!
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the Retail Assistant role at Samsung. Mention specific skills and experiences that align with the job description, like customer service or sales experience.
Be Personable:We’re looking for someone who can connect with customers, so let your personality shine through in your written application. Use a friendly tone and don’t be afraid to show your unique character – we love authenticity!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way to ensure it reaches us and shows you’re serious about joining the Samsung Experience Store team!
How to prepare for a job interview at Partner Retail Services
✨Know Your Tech
Before the interview, brush up on the latest Samsung products and technologies. Being able to discuss features and benefits will show your passion for tech and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation—this will highlight your interpersonal skills.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to share experiences where you adapted to change or handled a fast-paced environment. This will show that you can thrive under pressure, which is key for a Retail Assistant role.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about training opportunities or how the team collaborates to enhance customer experiences—this shows you're genuinely interested in growing with them.
