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- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a dynamic retail environment.
- Company: Join the innovative team at Samsung Experience Store, where technology meets customer satisfaction.
- Benefits: Enjoy employee discounts, monthly bonuses, well-being tools, and opportunities for professional growth.
- Why this job: Be part of a passionate team, enhance your tech skills, and make a real impact on customer experiences.
- Qualifications: A love for technology, excellent interpersonal skills, and adaptability in a fast-paced retail setting.
- Other info: Flexible hours with a minimum of 12 hours per week and training provided for continuous learning.
Location: Samsung Experience Store, Edinburgh
Pay: Standard – £12.21
Enhanced opportunity – £14.21
Bonus Potential – 20%
Hours: 12HRS ( At least 2 days working)
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Edinburgh
Role Summary:
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well- being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
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Retail Assistant - Samsung Experience Stores employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you connect with customers but also demonstrate your genuine passion for tech, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves delivering exceptional service, being able to handle different customer interactions smoothly will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability by sharing examples of how you've thrived in fast-paced environments. This will highlight your ability to embrace change and maintain high service standards, which is essential for a Retail Assistant.
✨Tip Number 4
Engage with the local community or online forums related to technology and retail. Building connections and understanding customer needs can give you valuable insights that will enhance your performance in the role.
We think you need these skills to ace Retail Assistant - Samsung Experience Stores
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for technology and customer service. Include any relevant experience in retail or customer-facing roles, and emphasise your interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Samsung brand. Mention specific examples of how you've provided exceptional customer service in the past and your love for technology.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as adaptability, commercial awareness, and a commitment to continuous learning. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at Partner Retail Services
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past, and be ready to discuss the latest Samsung innovations. This will demonstrate that you are not just a candidate, but a true enthusiast who can connect with customers.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer interaction, highlight your previous experiences in customer service. Prepare specific examples where you went above and beyond to assist a customer, showcasing your interpersonal skills and ability to create memorable experiences.
✨Demonstrate Adaptability
Retail environments can be fast-paced and ever-changing. Be prepared to discuss situations where you successfully adapted to change or handled unexpected challenges. This will show that you can thrive in dynamic settings, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the latest Samsung products. This not only shows your interest in the position but also your eagerness to learn and grow within the company. It’s a great way to leave a positive impression.
