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- Tasks: Engage customers with Samsung products and provide exceptional service in a dynamic retail environment.
- Company: Join the innovative team at Samsung Experience Store in Norwich.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for career growth.
- Other info: Be part of a supportive team with continuous learning and development opportunities.
- Why this job: Combine your love for tech with customer interaction and make a real impact.
- Qualifications: Passion for technology and excellent interpersonal skills are essential.
The predicted salary is between 27800 - 37000 £ per year.
Location: Samsung Experience Store, Norwich
Pay: Standard - £13.45
Bonus Potential - 20%
Hours: 12HR - over 2 days
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Norwich.
Role Summary: As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us? At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Retail Assistant - Samsung Experience Stores - Part-time in Norwich employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores - Part-time in Norwich
✨Tip Number 1
Get to know the Samsung products inside out! Familiarise yourself with the latest tech and features so you can impress customers with your knowledge. This will not only boost your confidence but also help you connect better with customers.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers, showcasing how you’d introduce them to Samsung products. The more you practice, the more natural it’ll feel when you’re in the store.
✨Tip Number 3
Stay adaptable! Retail can be unpredictable, so be ready to switch gears and tackle any situation that comes your way. Embrace the fast-paced environment and show off your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing perks we offer at Samsung Experience Stores.
We think you need these skills to ace Retail Assistant - Samsung Experience Stores - Part-time in Norwich
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your love for technology shine through! Share any experiences you have with Samsung products or similar tech, and how they’ve made a difference in your life. We want to see that spark!
Highlight Your People Skills: As a Retail Assistant, connecting with customers is key. Make sure to include examples of how you've provided exceptional customer service in the past. We’re looking for those who genuinely care about helping others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us why you’re the perfect fit for our team at the Samsung Experience Store.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get you on board!
How to prepare for a job interview at Partner Retail Services
✨Know Your Tech
Brush up on the latest Samsung products and technologies before your interview. Being able to discuss features and benefits will show your genuine love for tech and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building strong relationships.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to share experiences where you successfully adapted to change or handled a challenging situation. This will highlight your ability to thrive in a dynamic environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you, while also demonstrating your proactive approach.