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- Tasks: Deliver exceptional customer service and showcase Samsung products in a vibrant retail environment.
- Company: Join the dynamic team at Samsung Experience Stores, where innovation meets customer satisfaction.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for professional growth.
- Other info: Continuous learning opportunities and a supportive environment for career advancement.
- Why this job: Be part of a tech-savvy team that empowers customers and enhances their connected lives.
- Qualifications: Passion for technology, excellent interpersonal skills, and a results-driven mindset.
The predicted salary is between 26500 - 33500 £ per year.
Location: Samsung Experience Store, Norwich
Pay: Standard - £12.71 Enhanced opportunity - £14.21 Bonus Potential - 20%
Hours: 40HR - Over 5 days
Role Summary: As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us? At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
Retail Assistant - Samsung Experience Stores - Full-Time in Norwich employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores - Full-Time in Norwich
✨Tip Number 1
Get to know the Samsung brand inside out! Familiarise yourself with their products and services so you can chat confidently with customers. This will not only help you stand out but also show your genuine passion for tech.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail down how to handle different customer scenarios. The better you are at connecting with people, the more likely you are to leave a lasting impression.
✨Tip Number 3
Don’t forget to showcase your adaptability! Retail can be unpredictable, so be ready to share examples of how you've thrived in fast-paced environments. This will demonstrate that you can keep your cool under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and eager to be part of the Samsung experience.
We think you need these skills to ace Retail Assistant - Samsung Experience Stores - Full-Time in Norwich
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your love for technology shine through! Mention any personal experiences with Samsung products or how you stay updated on the latest tech trends. We want to see that you’re genuinely excited about the role!
Highlight Your Customer Service Skills: Make sure to showcase your interpersonal skills and any previous customer service experience. We’re looking for someone who can be the friendly face of Samsung, so share examples of how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Partner Retail Services
✨Know Your Samsung Stuff
Before the interview, make sure you brush up on the latest Samsung products and technologies. Being able to discuss features and benefits will show your passion for tech and help you connect with the interviewers.
✨Show Off Your People Skills
As a Retail Assistant, customer interaction is key. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help someone – this will highlight your interpersonal skills.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to discuss how you've handled change or challenges in fast-paced environments. Share specific instances where you adapted quickly to new situations or customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.