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- Tasks: Connect with customers and showcase amazing Samsung products in a dynamic retail environment.
- Company: Join the Samsung Experience Store team in London Stratford.
- Benefits: Competitive pay, monthly bonuses, employee discounts, and birthday holiday.
- Why this job: Be part of an enthusiastic team and grow your skills in tech retail.
- Qualifications: Passion for people, tech-savvy, and excellent interpersonal skills.
- Other info: Opportunities for continuous learning and career advancement.
The predicted salary is between 22000 - 30000 £ per year.
Location: Samsung Experience Store, London Stratford
Pay: Standard - £13.21, Enhanced opportunity - £15.21, Bonus Potential - 20%
Hours: 40HR
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Stratford.
Role Summary:
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand's ethos and providing inspirational customer service. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
Retail Assistant - Samsung Experience Stores - Full Time in London employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores - Full Time in London
✨Tip Number 1
Get to know the Samsung products inside out! Spend some time playing with the latest devices and understanding their features. This way, when you chat with customers, you can share your genuine enthusiasm and help them find exactly what they need.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable engaging with customers. The more you connect with others, the better you'll be at delivering that exceptional customer service that Samsung is known for.
✨Tip Number 3
Stay adaptable! Retail can be unpredictable, so be ready to think on your feet. Embrace changes and challenges as opportunities to shine and show off your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Retail Assistant - Samsung Experience Stores - Full Time in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your love for technology shine through! Share any experiences you have with Samsung products or similar tech, and how they’ve made a difference in your life. We want to see that enthusiasm!
Highlight Your People Skills: As a Retail Assistant, connecting with customers is key. Make sure to include examples of how you've provided exceptional customer service in the past. We’re looking for those moments where you went above and beyond to help someone out!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates show they’ve done their homework about us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining our team at the Samsung Experience Store!
How to prepare for a job interview at Partner Retail Services
✨Know Your Tech
Brush up on the latest Samsung products and technologies before your interview. Being able to discuss features and benefits will show your passion for tech and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building relationships.
✨Embrace the Brand Ethos
Familiarise yourself with Samsung's brand values and ethos. During the interview, demonstrate how you embody these values in your approach to customer service and teamwork.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.