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- Tasks: Engage customers with Samsung products and provide exceptional service in a dynamic retail environment.
- Company: Join PRS, a Real Living Wage Employer and Financial Times Best Employer for 2026.
- Benefits: Earn £14.80ph plus bonus potential, employee discounts, and access to wellbeing resources.
- Other info: Enjoy continuous learning opportunities and career advancement in a supportive environment.
- Why this job: Be part of an enthusiastic team and grow your skills in the tech retail industry.
- Qualifications: Passion for technology, excellent interpersonal skills, and adaptability in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
PRS is a Real Living Wage Employer and is very excited to have been voted a Financial Times Best Employer for 2026.
Location: Samsung Experience Store, Oxford St
Hours: 12HR
Pay: £14.80ph
Bonus Potential: 20%
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Oxford St.
Role Summary: As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us? At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to): Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Retail Trust wellbeing platform access
- Virtual GP access
- Discounts on household brands through Retail Trust
- Seeded Devices – including the latest Flagship Device
Retail Assistant - Samsung Experience Store - Part Time in City of Westminster employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store - Part Time in City of Westminster
✨Tip Number 1
Get to know the brand! Before you step into that interview, dive deep into Samsung's products and ethos. Show us your passion for tech and how it connects with people – that’s what we love to see!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to connect with customers. We want to hear how you’d handle different situations and leave a lasting impression.
✨Tip Number 3
Be ready to demonstrate your adaptability! Retail can be fast-paced, so share examples of how you've thrived in dynamic environments. We’re looking for those who can keep their cool and deliver exceptional service under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at the Samsung Experience Store!
We think you need these skills to ace Retail Assistant - Samsung Experience Store - Part Time in City of Westminster
Some tips for your application 🫡
Show Your Passion for People and Tech: Make sure to highlight your love for technology and how you enjoy connecting with customers. We want to see that you’re not just applying for a job, but that you genuinely care about helping people discover amazing products.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the skills and experiences that match the Retail Assistant role. We appreciate when candidates show they’ve done their homework on us and Samsung.
Be Yourself: Let your personality shine through in your application. We’re looking for friendly faces who can embody the Samsung ethos, so don’t be afraid to show us who you are and what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Partner Retail Services
✨Know Your Tech
Brush up on the latest Samsung products and technologies before your interview. Being able to discuss features and benefits will show your passion for tech and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with the role's focus on enriching customer experiences.
✨Demonstrate Adaptability
Be ready to discuss how you've thrived in fast-paced environments. Share specific instances where you adapted to change or handled unexpected challenges, showcasing your ability to maintain excellent service under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how they support continuous learning. This shows your genuine interest in the role and helps you determine if it's the right fit for you.