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- Tasks: Lead a dynamic team to deliver exceptional customer experiences at the Samsung Experience Store.
- Company: Join the innovative PRS& Samsung team in a vibrant tech retail environment.
- Benefits: Enjoy competitive pay, bonuses, discounts, and well-being support.
- Why this job: Be part of a passionate team and shape your future in tech retail.
- Qualifications: Proven leadership experience and a love for technology are essential.
- Other info: Access to continuous learning and career advancement opportunities.
The predicted salary is between 40000 - 43000 £ per year.
Overview
Location: Samsung Experience Store, White City
Hours: 40 Hours
Pay: £40,000 – £43,000 DOE
Bonus: 20% potential
Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in London White City as an Assistant Manager!
Role Summary
As the Assistant Manager, you will play a crucial role in achieving the PRS& Samsung goals. You\\\’ll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers\\\’ lives through unrivalled interactions with Samsung products.
Responsibilities
- Health & Safety: Always ensure the safety and well-being of our customers and team members.
- Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
- Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
- Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
- Store Standards and Operations: Always maintaining the stores impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
- Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
- Shift Management: Handle key holding and general shift management to keep things running smoothly.
Skills and Experience
- Leadership Experience: Proven track record in people management, leadership, and direction.
- Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
- Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
- Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
- Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
- Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
- Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
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Assistant Manager - Samsung Experience Store employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Samsung Experience Store
✨Tip Number 1
Get to know the Samsung Experience Store inside out! Familiarise yourself with their products and services, so you can chat confidently about them during your interview. This shows your passion for technology and helps you connect with the team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've inspired your team or handled challenges effectively. We want to hear how you’ve made a difference in previous roles, so be ready to share those experiences.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Prepare to discuss how you’ve gone above and beyond for customers in the past. This role is all about exceptional experiences, so let that shine through!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Samsung Experience Store team. Let’s get you that interview!
We think you need these skills to ace Assistant Manager - Samsung Experience Store
Some tips for your application 🫡
Show Your Passion for Technology: Make sure to highlight your love for tech in your application. We want to see how you connect with Samsung products and how that passion translates into exceptional customer experiences.
Demonstrate Your Leadership Skills: Since this role is all about leading a team, share specific examples of your previous management experience. We’re looking for stories that showcase how you’ve inspired and supported your colleagues to achieve their best.
Tailor Your Application: Don’t just send a generic application! Take the time to align your skills and experiences with the job description. We appreciate when candidates show they understand our brand and ethos.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Partner Retail Services
✨Know Your Tech
Brush up on your knowledge of Samsung products and the latest tech trends. Being able to discuss specific features and how they enhance customer experiences will show your passion for technology and help you stand out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your colleagues or improved team performance, as this role heavily relies on effective leadership.
✨Customer Experience is Key
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's ethos.
✨Understand the Brand
Familiarise yourself with PRS& Samsung's values and mission. Demonstrating that you understand their brand and can align with their goals will show that you're not just looking for any job, but that you're genuinely interested in contributing to their success.
