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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and operational excellence.
- Company: Join the innovative Samsung Experience Store, where technology meets outstanding service.
- Benefits: Enjoy perks like employee discounts, birthday holidays, and monthly bonus potential.
- Why this job: Be part of a passionate team, with opportunities for growth in the tech retail industry.
- Qualifications: Previous management experience and a passion for technology are essential.
- Other info: Receive comprehensive training and support for your professional development.
The predicted salary is between 38500 - 41500 £ per year.
Location: Samsung Experience Store, Stratford
Hours: 40 Hours
Pay: £38,500 – £41,500 DOE
Bonus: 20% potential
Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Stratford as an Assistant Manager!
Role Summary:
As the Assistant Manager, you will play a crucial role in achieving the PRS & Samsung goals. You\’ll be responsible for aligning with the PRS & Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers\’ lives through unrivalled interactions with Samsung products.
Core Responsibilities:
- Health & Safety: Always ensure the safety and well-being of our customers and team members.
- Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
- Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
- Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
- Store Standards and Operations: Always maintaining the store\’s impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
- Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
- Shift Management: Handle key holding and general shift management to keep things running smoothly.
Skills and Experience:
- Leadership Experience: Proven track record in people management, leadership, and direction.
- Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
- Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
- Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
- Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
- Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
- Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but is not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
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Assistant Manager - Samsung Experience Store employer: Partner Retail Services
Contact Detail:
Partner Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's latest products and services. Being knowledgeable about their technology will not only impress during interviews but also show your genuine passion for the brand.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and motivate others will resonate well with the hiring team.
✨Tip Number 3
Research the PRS policies and values thoroughly. Understanding their operational compliance and customer service ethos will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss how you handle change and adapt to new situations. Providing examples of your adaptability in previous roles will showcase your readiness for the dynamic environment at the Samsung Experience Store.
We think you need these skills to ace Assistant Manager - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and customer service skills. Use keywords from the job description, such as 'team management', 'customer focus', and 'operational compliance' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to inspire teams. Mention specific examples of how you've successfully led a team or improved customer experiences in previous roles.
Showcase Your Knowledge of Samsung: Demonstrate your understanding of Samsung products and the brand ethos in your application. This could be through mentioning your personal experiences with their products or discussing recent innovations by Samsung that excite you.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Assistant Manager role.
How to prepare for a job interview at Partner Retail Services
✨Show Your Passion for Technology
Make sure to express your genuine enthusiasm for technology during the interview. Share examples of how you've engaged with tech products, particularly Samsung devices, and how this passion translates into providing exceptional customer experiences.
✨Demonstrate Leadership Skills
Prepare to discuss your previous management experience and how you've successfully led teams. Highlight specific instances where you inspired your colleagues or improved team performance, as this role requires strong leadership capabilities.
✨Emphasise Customer Focus
Be ready to talk about your approach to customer service. Provide examples of how you've championed customer satisfaction in past roles and how you would ensure a seamless shopping experience at the Samsung Experience Store.
✨Understand PRS Policies and Operational Compliance
Familiarise yourself with PRS policies and operational standards. During the interview, demonstrate your understanding of these processes and how you would implement them to maintain store standards and compliance.
