At a Glance
- Tasks: Lead Galaxy workshops and deliver engaging tech presentations to customers.
- Company: Join Samsung, a leader in innovative technology and customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: This is an entry-level, full-time position perfect for tech enthusiasts!
- Why this job: Be part of a fun team that connects people with cutting-edge tech and creates memorable experiences.
- Qualifications: Strong communication skills and a passion for technology are essential; retail experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Role Summary
As a Galaxy Workshop Trainer, you will be a crucial part of our store teams, connecting Samsung's innovative technology with our valued customers. Your main task is to deliver exceptional, personalised brand experiences, making us the preferred choice on the high street. Leading Galaxy workshops, you will use your product knowledge to boost customer and colleague engagement. Success in this role requires confidence in customer interactions, presenting to people and thriving in a dynamic retail environment, embodying our core values to strengthen the bond between our customers, your colleagues and Samsung products.
Full Time - 40HR
Salary - £30,784
Bonus potential - 20%
Stores Recruiting - SES White City
Role Summary
As a Galaxy Workshop Trainer, you will be a crucial part of our store teams, connecting Samsung's innovative technology with our valued customers. Your main task is to deliver exceptional, personalised brand experiences, making us the preferred choice on the high street. Leading Galaxy workshops, you will use your product knowledge to boost customer and colleague engagement. Success in this role requires confidence in customer interactions, presenting to people and thriving in a dynamic retail environment, embodying our core values to strengthen the bond between our customers, your colleagues and Samsung products.
Core Responsibilities Include
- Delivery of Galaxy Workshops
- Deliver engaging tech product presentations to various audience sizes, showcasing the latest technology through hands-on experiences. Tailor sessions to customer interests by highlighting relevant features. Encourage in-store shoppers to attend Galaxy Workshops and return for additional sessions. Support store colleagues with customer demonstrations and promote Galaxy Workshop bookings between sessions.
- Customer Experience
- Deliver exceptional customer experiences through personalized product presentations and workshops. Foster loyalty and satisfaction by addressing specific customer questions post-training. Clearly communicate the unique selling points of tech products during demonstrations.
- Driving product engagement with Customers and Colleagues
- Educate customers and colleagues on tech product functionalities and benefits, creating meaningful connections during demonstrations. Showcase features to reinforce brand identity, deliver with enthusiasm and expertise, and adapt to upsell. Capture daily activity data and ensure NPS surveys are completed.
- Keep colleague training up to date and front of mind with full store team.
- Create a fun and engaging atmosphere while delivering
- Infuse excitement and positivity into customer experiences. Create a fun, welcoming atmosphere during workshops, making interactions enjoyable and informative. Your energy and enthusiasm will make the brand memorable.
Evidencable Knowledge, Skills And Experience
- Be a strong communicator, confident in presenting to and educating customers
- Able to tailor your communication approach to different audiences whilst understanding individual needs
- Be curious with a passion for the latest tech
- Have proven experience in delivering presentations to large audiences
- Able to demonstrate experience in retail or customer service and following a customer journey
- Thrive in a dynamic and fast-paced retail environment
- Friendly, confident with an engaging approach
- Able to work well as part of a team locally and part of a remote field team
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Trainer - Samsung Experience Store in London employer: Partner Retail Services (PRS&)
At PRS & Samsung, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around technology and customer satisfaction. Located in Leicester, our Samsung Experience Store offers a supportive environment where you can grow your skills through dedicated training and development opportunities, while enjoying benefits like employee discounts and a monthly bonus potential. Join us to be part of a passionate team that values your contributions and encourages continuous learning in the dynamic world of tech retail.
Contact Details:
Partner Retail Services (PRS&) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainer - Samsung Experience Store in London
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technology. Being knowledgeable about the features and benefits will not only boost your confidence during interviews but also help you connect better with customers in the role.
✨Tip Number 2
Practice your presentation skills by delivering mock workshops to friends or family. This will help you refine your ability to engage an audience and tailor your communication style, which is crucial for the Trainer position.
✨Tip Number 3
Network with current or former employees of Samsung Experience Stores. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Showcase your passion for technology and customer service in your conversations. Highlight any relevant experiences where you've successfully engaged with customers or delivered presentations, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Trainer - Samsung Experience Store in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Trainer position at Samsung Experience Store. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous experience in retail, customer service, or training roles. Provide specific examples of how you've successfully engaged customers or delivered presentations in the past.
Personalise Your Application:Make your application stand out by personalising it. Mention why you are passionate about technology and how you can contribute to creating memorable experiences for customers at Samsung.
Proofread Your Documents:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Showcase Your Presentation Skills
Since the role involves delivering engaging tech product presentations, be prepared to demonstrate your presentation skills during the interview. You might be asked to present a product or workshop idea, so practice speaking clearly and confidently about technology.
✨Highlight Customer Engagement Experience
Emphasise any previous experience you have in customer service or retail. Share specific examples of how you've successfully engaged with customers, tailored your approach to meet their needs, and created memorable experiences.
✨Demonstrate Your Passion for Technology
Show your enthusiasm for the latest tech trends and products. Be ready to discuss your favourite Samsung products and how they can enhance customer experiences. This will reflect your genuine interest in the role and the brand.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle dynamic situations in a retail environment. Think of examples where you've had to adapt quickly, resolve customer issues, or work as part of a team to achieve a goal.
