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- Tasks: Engage customers with Samsung products and provide exceptional service in a dynamic retail environment.
- Company: Join the Samsung Experience Store team on Oxford Street, London.
- Benefits: Competitive pay, employee discounts, monthly bonuses, and birthday holiday.
- Why this job: Combine your love for tech with customer interaction and make a real impact.
- Qualifications: Passion for technology, excellent people skills, and adaptability in a fast-paced setting.
- Other info: Opportunities for continuous learning and career advancement in the tech retail industry.
The predicted salary is between 27500 - 32500 £ per year.
Location: Samsung Experience Store, London Oxford St
Pay: Standard - £13.21 Enhanced opportunity - £15.21 Bonus Potential - 20%
Hours: 30HR
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Oxford St.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
Tech-Driven Retail Assistant – Bonus & Discounts employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech-Driven Retail Assistant – Bonus & Discounts
✨Tip Number 1
Get to know the Samsung products inside out! Spend some time playing with the devices and understanding their features. This way, when you chat with customers, you can share your genuine enthusiasm and help them find exactly what they need.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable engaging with customers. The more relaxed and friendly you are, the more likely customers will feel at ease and trust your recommendations.
✨Tip Number 3
Stay updated on the latest tech trends! Follow tech blogs, watch videos, or join online forums. This knowledge will not only impress customers but also show that you're passionate about the tech world, which is a big plus for us at Samsung.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the exciting world of tech retail.
We think you need these skills to ace Tech-Driven Retail Assistant – Bonus & Discounts
Some tips for your application 🫡
Show Your Passion for Tech: Make sure to highlight your love for technology in your application. We want to see how you connect with the latest trends and products, so share any relevant experiences or interests that showcase your enthusiasm!
Customer Service is Key: Since this role is all about delivering exceptional customer service, include examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about making a positive impact!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Know Your Tech
Brush up on the latest Samsung products and technologies before your interview. Being able to discuss features and benefits will show your genuine love for tech and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building strong relationships.
✨Demonstrate Adaptability
Be ready to discuss how you've thrived in fast-paced environments. Share specific instances where you successfully adapted to change or handled unexpected challenges, as this is crucial for a dynamic retail setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you. Plus, it demonstrates your continuous learning mindset!