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- Tasks: Deliver exceptional service and support daily operations at our wellness centre.
- Company: Join a growing wellness brand focused on everyday wellbeing.
- Benefits: Flexible shifts, opportunities for development, and a supportive work environment.
- Other info: Dynamic role with opportunities for progression in a modern setting.
- Why this job: Be the face of wellness and make a real impact on people's lives.
- Qualifications: Experience in hospitality or wellness, strong customer service skills, and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
About Being
At Being, we’re on a mission to make massage an essential part of everyday wellbeing. Our centres offer a range of services including flotation, massage therapies, and wellness memberships—designed to fit seamlessly into daily life.
The Role
We’re looking for a confident, organised, and customer-focused Front of House Hosts to support the day-to-day running of our centre. This is a hands‑on role where you’ll lead by example—delivering exceptional service, supporting the team, and helping drive membership sales and retention. You’ll be the face of the centre, ensuring every member and guest receives a warm, professional, and seamless experience from arrival to departure.
Key Responsibilities
- Deliver outstanding front of house service and act as a key point of contact for members and guests
- Support daily operations, including bookings, diary management, and centre presentation
- Drive membership sales, retention, and customer engagement
- Assist in leading and motivating the front of house team
- Handle enquiries, feedback, and complaints efficiently and professionally
- Ensure operational standards, cleanliness, and brand presentation are consistently maintained
- Support marketing activity, events, and member communications
- Maintain accurate system records and data integrity
What We’re Looking For
- Previous experience in a front of house, hospitality, or wellness environment
- Strong customer service and communication skills
- Organised, proactive, and able to multitask in a fast-paced environment
- Commercially aware with confidence in sales and upselling
- A positive team player with a professional and approachable manner
- Flexible to work shifts, including evenings and weekends
Why Join Being?
- Be part of a growing wellness brand with a clear purpose
- Work in a modern, supportive, and people-focused environment
- Opportunities for development and progression
- Help make wellbeing accessible as part of everyday life
Being Host in St Albans employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Being Host in St Albans
✨Tip Number 1
Get to know the company! Before your interview, dive into Being's mission and values. This will help you connect with the team and show that you're genuinely interested in making massage a part of everyday wellbeing.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the centre, think about how you can deliver exceptional service. Role-play common scenarios with a friend to boost your confidence and prepare for any questions they might throw your way.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed bookings or handled multiple tasks in previous roles. This will demonstrate that you can keep things running smoothly at the front of house.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show that you’re keen on joining the Being team.
We think you need these skills to ace Being Host in St Albans
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of making massage a part of everyday wellbeing.
Tailor Your Experience: Make sure to highlight any previous experience in front of house or customer service roles. We’re looking for organised and proactive individuals, so share specific examples of how you've excelled in similar environments and how you’ve contributed to team success.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out—this helps us see your qualifications at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team and being part of our mission to enhance everyday wellbeing.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Know the Company Inside Out
Before your interview, take some time to research Being and their mission. Understand their services, like massage therapies and wellness memberships, so you can speak confidently about how you can contribute to their goal of making wellbeing a part of everyday life.
✨Showcase Your Customer Service Skills
As a Front of House Host, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your ability to deliver the warm, professional experience they’re looking for.
✨Demonstrate Organisational Skills
Since the role involves managing bookings and diary management, be ready to discuss how you stay organised in a fast-paced environment. You might even want to share specific tools or methods you use to keep everything running smoothly.
✨Be Ready to Talk Sales
Membership sales and retention are crucial for this role. Brush up on your sales techniques and think of ways you could upsell services. Be prepared to discuss how you would engage customers and encourage them to become members.