At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a vibrant retail environment.
- Company: Join PRS & Samsung, a leader in tech innovation and customer experience.
- Benefits: Enjoy discounts, bonuses, well-being tools, and the latest tech devices.
- Other info: Full-time role with opportunities for growth and learning in the tech industry.
- Why this job: Be part of a dynamic team that values passion for technology and customer connection.
- Qualifications: Must love tech, have great people skills, and thrive in a fast-paced setting.
The predicted salary is between 25000 - 36000 £ per year.
Overview
Retail Assistant - Samsung Experience Store - Full Time
Location: Samsung Experience Store, Oxford St
Hours: 40HR
Pay: Standard - £13.21ph; Enhanced opportunity - £15.21ph; Bonus Potential - 20%
Join PRS& Samsung to deliver inspirational customer service and introduce customers to Samsung products and services.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Qualifications
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Benefits
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Additional information
- Employment type: Full-time
- Seniority level: Entry level
- Job function: Sales and Business Development
- Industries: Retail
Retail Assistant - Samsung Experience Store - Full Time employer: Partner Retail Services (PRS&)
At PRS & Samsung, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in the vibrant Oxford Street, our Retail Assistant role offers a dynamic work environment where you can thrive while delivering outstanding customer service. With competitive pay, generous employee discounts, and a strong focus on continuous learning and development, we ensure that our team members are not only supported but also celebrated for their contributions.
Contact Details:
Partner Retail Services (PRS&) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Samsung Experience Store - Full Time
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you in customer interactions but also show your genuine passion for tech, which is a key quality they are looking for.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you become more comfortable in delivering exceptional service, which is crucial for this role.
✨Tip Number 3
Stay updated on retail trends and customer service best practices. This knowledge will not only enhance your adaptability in a fast-paced environment but also demonstrate your commitment to continuous learning.
✨Tip Number 4
Visit the Samsung Experience Store before your interview. Observe how staff interact with customers and the store's layout. This insight will help you understand the brand ethos better and prepare you for potential questions during the hiring process.
We think you need these skills to ace Retail Assistant - Samsung Experience Store - Full Time
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you showcased your passion for technology and ability to connect with customers.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the Samsung brand. Mention specific examples of how you've provided exceptional customer service in the past and your love for tech.
Showcase Your Interpersonal Skills:In your application, highlight your interpersonal skills and ability to build relationships. Use examples that demonstrate your adaptability and how you thrive in fast-paced environments.
Research Samsung Products:Familiarise yourself with Samsung's latest products and services. This knowledge will not only help you in your application but also prepare you for potential interview questions about the brand.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine love for tech during the interview. Share examples of how you stay updated with the latest trends and products, as this will resonate well with the hiring team at Samsung.
✨Demonstrate Exceptional Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight specific instances where you went above and beyond to assist customers, as this role heavily focuses on delivering inspirational customer service.
✨Be Ready to Discuss Adaptability
Since the retail environment can be fast-paced and ever-changing, be prepared to share examples of how you've successfully adapted to change in previous roles. This will show that you can thrive under pressure.
✨Understand Samsung's Products and Services
Before the interview, take some time to research Samsung's latest products and services. Being knowledgeable about what you’ll be selling will not only impress the interviewers but also demonstrate your commitment to the role.
