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For Companies At a Glance
- Tasks: Deliver exceptional customer service and showcase Samsung products in a vibrant retail environment.
- Company: Join the dynamic team at Samsung Experience Stores.
- Benefits: Enjoy competitive pay, employee discounts, and monthly bonus potential.
- Other info: Opportunities for learning and career advancement in a fast-paced environment.
- Why this job: Be part of a tech-savvy team that values your passion for technology and customer satisfaction.
- Qualifications: Great interpersonal skills and a love for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Samsung Experience Store, Norwich
Pay: Standard - £13.45
Bonus Potential: 20%
Hours: 12 HR - over 2 days
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy; you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to) Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Retail Assistant - Samsung Experience Stores - Part-time in Norwich employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores - Part-time in Norwich
✨Tip Number 1
Get to know the Samsung brand inside out! Familiarise yourself with their products and services so you can chat confidently with customers. This will not only help you stand out but also show your genuine passion for tech.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail down how to handle different customer scenarios. The better you are at connecting with people, the more likely you are to leave a lasting impression.
✨Tip Number 3
Don’t forget to showcase your adaptability! Retail can be unpredictable, so be ready to share examples of how you've thrived in fast-paced environments. Employers love candidates who can keep their cool under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and eager to be part of the Samsung experience.
We think you need these skills to ace Retail Assistant - Samsung Experience Stores - Part-time in Norwich
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your love for technology shine through! Mention any personal experiences with Samsung products or how you stay updated on the latest tech trends. We want to see that you’re genuinely excited about the role!
Highlight Your Customer Service Skills: As a Retail Assistant, exceptional customer service is key. Share examples of how you've gone above and beyond for customers in the past. We’re looking for those who can embody Samsung’s ethos and create memorable experiences for our customers.
Be Adaptable and Open to Learning: In your application, emphasise your adaptability and eagerness to learn. The retail world is fast-paced, and we need team members who can thrive in changing environments. Show us how you embrace new challenges and continuously seek to improve!
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re serious about joining our team at Samsung Experience Stores!
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Know Your Samsung Stuff
Before the interview, make sure you brush up on Samsung's latest products and services. Being able to discuss specific features or recent innovations will show your passion for tech and help you connect with the interviewers.
✨Show Off Your People Skills
As a Retail Assistant, customer interaction is key. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your interpersonal skills.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to discuss how you've handled change or challenges in fast-paced environments. Share stories that showcase your ability to stay calm under pressure and still deliver great service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.