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For Companies At a Glance
- Tasks: Connect with customers and showcase amazing Samsung products in a dynamic retail environment.
- Company: Join the vibrant team at Samsung Experience Store in Norwich.
- Benefits: Competitive pay, employee discounts, monthly bonuses, and career development opportunities.
- Other info: Enjoy continuous learning and growth in the exciting world of tech retail.
- Why this job: Be part of a tech-savvy team and make a real impact on customer experiences.
- Qualifications: Passion for technology, excellent people skills, and adaptability in a fast-paced setting.
The predicted salary is between 26400 - 29600 £ per year.
Location: Samsung Experience Store, Norwich
Pay: Standard - £12.71, Enhanced opportunity - £14.21, Bonus Potential - 20%
Hours: 40HR - Over 5 days
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Norwich.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
Retail Assistant - Samsung Experience Stores - Full-Time in Norwich employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores - Full-Time in Norwich
✨Tip Number 1
Get to know the Samsung products inside out! Spend some time playing with the latest devices and understanding their features. This way, when you chat with customers, you can share your genuine enthusiasm and help them find exactly what they need.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with different scenarios. The more you practice, the more confident you'll be in delivering that exceptional service that leaves a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Samsung Experience Store team and ready to dive into the world of tech retail.
We think you need these skills to ace Retail Assistant - Samsung Experience Stores - Full-Time in Norwich
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your love for technology shine through! Share any experiences you have with Samsung products or similar tech, and how they’ve impacted your life. We want to see that spark!
Highlight Your People Skills: As a Retail Assistant, connecting with customers is key. Make sure to include examples of how you've provided exceptional customer service in the past. We’re looking for those who genuinely care about helping others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us why you’re the perfect fit for our team at Samsung.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get you on board!
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Know Your Tech
Brush up on the latest Samsung products and technologies before your interview. Being able to discuss features and benefits will show your passion for tech and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building relationships.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to share experiences where you successfully adapted to change or handled a challenging situation. This will highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.