At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and operational excellence.
- Company: Join PRS & Samsung, a top-rated employer with a passion for technology.
- Benefits: Competitive salary, bonus potential, employee discounts, and professional development opportunities.
- Other info: Exciting career growth and learning opportunities in a vibrant environment.
- Why this job: Shape the future of tech retail while inspiring a motivated team.
- Qualifications: Proven leadership experience in retail and a passion for technology.
The predicted salary is between 55000 - 55000 £ per year.
PRS is a Real Living Wage Employer and are very excited to have been voted a Financial Times Best Employer for 2026.
Salary: From £55,000 - negotiable
Bonus: 20% potential
Location: Samsung Experience Store, London Stratford
Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you!
Role Summary
As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS & Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives.
Core Responsibilities
- Health & Safety: You will lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
- Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers.
- Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You will set clear expectations and provide direction while encouraging your team to embody PRS & Samsung values.
- Operational Excellence: You will follow and uphold the PRS & Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
- Shift Management: As a key holder, you will take charge of general shift management, making sure all daily tasks are carried out smoothly.
- Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimised across various areas.
Deliverables
- Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience.
- Performance Management: You will observe and track performance metrics across the team, providing valuable insights and feedback.
- Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service.
- Team Development: You will manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth.
- Training Compliance: Ensuring that all colleagues are up to date with their training metrics.
- Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition.
Evidencable Knowledge, Skills And Experience
- Experience in people management, leadership and direction – setting a clear direction for your team, inspiring others, and able to articulate our values with conviction.
- Communication and influencing skills that generate commitment and loyalty.
- Passionate about people – from customers to stakeholders.
- The ability to prioritise workloads while balancing a multiskilled team’s deployment in a multilevel site.
- A commercially minded approach to retail.
- The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you.
- Previous high level retail management experience is essential.
- Knowledge of the Samsung ecosystem and a love for all things tech.
- Constantly challenges own knowledge and drives own learning.
- Can effectively demonstrate ability in managing large teams (30+).
- Evidence of people development and future succession planning.
- Effective stakeholder management.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You will be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Retail Trust wellbeing platform access
- Virtual GP access
- Discounts on household brands through Retail Trust
- Seeded Devices – including the latest Flagship Device!
General Manager - Samsung Experience Store employer: Partner Retail Services (PRS&)
At PRS & Samsung, we pride ourselves on being a Real Living Wage Employer and a Financial Times Best Employer for 2026, offering a vibrant work culture that fosters growth and development. As the General Manager at our Samsung Experience Store in London Stratford, you will lead a passionate team in delivering exceptional customer service while enjoying benefits such as a competitive salary, performance bonuses, and extensive training opportunities. Join us to be part of an innovative environment where your leadership can inspire others and shape the future of tech retail.
Contact Details:
Partner Retail Services (PRS&) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Samsung Experience Store
✨Tip Number 1
Get to know the company inside out! Research PRS and Samsung's values, products, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of General Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace General Manager - Samsung Experience Store
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for technology shine through! Mention any relevant experience with Samsung products or similar tech, and how it fuels your desire to lead a team in this exciting environment.
Highlight Your Leadership Skills:We want to see how you inspire and manage teams! Share specific examples of how you've motivated colleagues in the past, and how you plan to bring that energy to the Samsung Experience Store.
Be Detail-Oriented:Since maintaining store standards is key, make sure your application reflects your attention to detail. Use clear, concise language and check for any typos or errors before hitting send – we love a polished application!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Samsung Experience Store.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Know Your Stuff
Make sure you’re well-versed in Samsung's products and the latest tech trends. Familiarise yourself with the Samsung ecosystem and be ready to discuss how these products enhance customer experiences. This shows your passion for technology and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved performance. Highlighting your people management experience will demonstrate that you can effectively lead a large team at the Samsung Experience Store.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Share stories that illustrate how you’ve gone above and beyond to create a great shopping experience. This aligns perfectly with the role’s focus on customer satisfaction and operational excellence.
✨Prepare for Scenario Questions
Anticipate questions about handling challenges, such as managing a busy shift or resolving customer complaints. Practising your responses to these scenarios will help you convey your problem-solving skills and adaptability, which are crucial for this fast-paced environment.
