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- Tasks: Lead a dynamic team and deliver exceptional customer experiences at the Samsung Experience Store.
- Company: Join Partner Retail Services (PRS&) and be part of the innovative Samsung brand.
- Benefits: Enjoy employee discounts, monthly bonuses, and well-being tools for a balanced lifestyle.
- Why this job: Shape your future in tech retail while working with passionate individuals who love technology.
- Qualifications: Previous management experience and a passion for technology are essential.
- Other info: Comprehensive training and development opportunities to enhance your skills.
The predicted salary is between 33000 - 36000 £ per year.
Location: Samsung Experience Store, Leicester
Hours: 40 Hours
Pay: £33,000 - £36,000
Bonus: 20% potential OTE £39,600 - £43,200 with Additional Incentives throughout the year!
Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in Leicester as an Assistant Manager!
Role Summary
As the Assistant Manager, you will play a crucial role in achieving the PRS& Samsung goals. You will be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.
Core Responsibilities
- Health & Safety: Always ensure the safety and well-being of our customers and team members.
- Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
- Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
- Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
- Store Standards and Operations: Always maintaining the store's impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
- Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
- Shift Management: Handle key holding and general shift management to keep things running smoothly.
Skills And Experience
- Leadership Experience: Proven track record in people management, leadership, and direction.
- Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
- Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
- Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
- Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
- Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
- Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's product range and ethos. Being knowledgeable about their latest technology and how it enhances customer experiences will help you stand out during interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and motivate others will resonate well with the hiring team.
✨Tip Number 3
Showcase your adaptability by discussing situations where you've effectively handled change or challenges in a retail environment. This will illustrate your readiness for the dynamic nature of the role.
✨Tip Number 4
Engage with the Samsung community online, whether through forums or social media. This not only shows your passion for technology but also helps you stay updated on trends that could be beneficial in your role.
We think you need these skills to ace Assistant Manager - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and customer service skills. Use specific examples that demonstrate your ability to manage teams and deliver exceptional customer experiences, as these are key aspects of the Assistant Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it aligns with Samsung's ethos. Mention your management style and how you inspire teams to achieve their best, as this will resonate well with the hiring team.
Showcase Your Adaptability: Provide examples in your application that illustrate your adaptability in fast-paced environments. Highlight situations where you've successfully managed change or improved processes, as this is crucial for the role.
Highlight Continuous Learning: Mention any relevant training or development programmes you've completed that relate to retail management or technology. This shows your commitment to personal growth and aligns with PRS& Samsung's focus on continuous learning.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine enthusiasm for technology during the interview. Discuss your favourite Samsung products and how they enhance customer experiences, as this aligns with the company's ethos.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and motivate others, as well as how you handle challenges within a team setting.
✨Emphasise Customer Focus
Be ready to share specific instances where you went above and beyond to ensure customer satisfaction. This role is all about exceptional customer experiences, so showcasing your commitment to this will be key.
✨Understand PRS Policies
Familiarise yourself with PRS policies and procedures before the interview. Being knowledgeable about operational compliance will demonstrate your readiness to adhere to company standards and contribute positively from day one.
