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- Tasks: Engage customers with Samsung products and provide exceptional service in a dynamic retail environment.
- Company: Join the innovative Samsung Experience Store team in Leicester.
- Benefits: Competitive pay, employee discounts, monthly bonuses, and well-being support.
- Why this job: Combine your love for tech with customer interaction and grow your skills.
- Qualifications: Passion for technology and excellent interpersonal skills required.
- Other info: Opportunities for learning and career advancement in a supportive team.
Overview
Location: Samsung Experience Store, Leicester
Pay: Standard – £12.21; Enhanced opportunity – £14.21; Bonus Potential – 20%
Hours: 18 HRS (At least 4 days working with 5 days availability minimum, Monday and Wednesday required)
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand\’s ethos and providing inspirational customer service. Your main focus will be on enriching customers\\\’ connected lives through unrivalled interactions, introducing them to Samsung\\\’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You\\\’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You\\\’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices including the latest Flagship Device
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
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Retail Assistant - Samsung Experience Stores employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores
✨Tip Number 1
Get to know the Samsung products inside out! Spend some time playing with the devices and understanding their features. This way, when you chat with customers, you can share your genuine enthusiasm and help them find exactly what they need.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with different customer scenarios. The more you engage with others, the better you'll be at making those connections that really matter in retail.
✨Tip Number 3
Don’t forget to showcase your adaptability! Retail can be unpredictable, so think of examples from your past where you’ve thrived under pressure. This will show potential employers that you can handle whatever comes your way.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s make it happen!
We think you need these skills to ace Retail Assistant - Samsung Experience Stores
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your love for technology shine through! Share any personal experiences with Samsung products or how you stay updated on the latest tech trends. We want to see that you’re genuinely excited about the role!
Highlight Your People Skills: As a Retail Assistant, connecting with customers is key. Make sure to include examples of how you've provided exceptional customer service in the past. We’re looking for those who can build strong relationships and leave a lasting impression!
Be Adaptable: Retail can be fast-paced and ever-changing, so it’s important to show us that you can adapt to different situations. Share any experiences where you’ve thrived under pressure or embraced change. We love candidates who can roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our amazing team. Don’t miss out on this opportunity!
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Know Your Tech
Brush up on the latest Samsung products and services before your interview. Being able to discuss specific features or recent updates will show your genuine passion for technology and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building strong relationships and delivering a memorable experience.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to share experiences where you successfully adapted to change or handled a challenging situation. This will highlight your ability to thrive in a fast-paced environment, which is crucial for a Retail Assistant.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your interest in the position and helps you determine if it's the right fit for you. Consider asking about training opportunities or how the team collaborates to achieve sales goals.
