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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and operational excellence.
- Company: Join the innovative Samsung Experience Store, where technology meets customer satisfaction.
- Benefits: Enjoy discounts, bonuses, well-being tools, and opportunities for professional growth.
- Why this job: Be part of a passionate team that values technology and personal development.
- Qualifications: Previous management experience and a passion for technology are essential.
- Other info: Flexible training programmes to enhance your skills and career prospects.
The predicted salary is between 33000 - 36000 £ per year.
Location: Samsung Experience Store, Leicester
Hours: 40 Hours
Pay: £33,000 - £36,000
Bonus: 20% potential OTE £39,600 - £43,200 with Additional Incentives throughout the year!
Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in Leicester as an Assistant Manager!
Role Summary
As the Assistant Manager, you will play a crucial role in achieving the PRS & Samsung goals. You will be responsible for aligning with the PRS & Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.
Core Responsibilities
- Health & Safety: Always ensure the safety and well-being of our customers and team members.
- Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
- Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
- Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
- Store Standards and Operations: Always maintaining the store's impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
- Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
- Shift Management: Handle key holding and general shift management to keep things running smoothly.
Skills And Experience
- Leadership Experience: Proven track record in people management, leadership, and direction.
- Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
- Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
- Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
- Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
- Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
- Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Assistant Manager - Samsung Experience Store employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's product range and services. Being knowledgeable about the latest technology trends and how Samsung products enhance customer experiences will help you stand out during interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and motivate others will resonate well with the hiring team.
✨Tip Number 3
Showcase your customer service expertise by discussing how you've gone above and beyond to ensure customer satisfaction. This role is all about exceptional experiences, so be ready to share relevant stories.
✨Tip Number 4
Research PRS policies and operational compliance standards. Understanding these aspects will demonstrate your commitment to maintaining high store standards and your readiness to support the Store Manager.
We think you need these skills to ace Assistant Manager - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and customer service skills. Emphasise any previous management roles and your passion for technology, as these are key aspects of the Assistant Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Samsung brand. Mention specific examples of how you've led teams to success and improved customer experiences in past positions.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, adaptability, and commercial acumen. Use concrete examples to demonstrate how you've applied these skills in previous roles.
Showcase Your Passion for Technology: Express your genuine interest in technology and the Samsung ecosystem. Discuss any personal experiences with Samsung products or how you stay updated on tech trends, as this will resonate well with the hiring team.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine enthusiasm for technology during the interview. Share examples of how you've engaged with tech products, particularly Samsung devices, and how this passion translates into providing exceptional customer experiences.
✨Demonstrate Leadership Skills
Prepare to discuss your previous management experience and how you've successfully led teams. Highlight specific instances where you inspired your colleagues or improved team performance, as this role requires strong leadership capabilities.
✨Emphasise Customer Focus
Be ready to talk about your approach to customer service. Provide examples of how you've gone above and beyond to ensure customer satisfaction, as this is a key aspect of the Assistant Manager role at the Samsung Experience Store.
✨Understand the Brand and Its Values
Research PRS& Samsung's brand ethos and values before the interview. Be prepared to discuss how you align with these principles and how you can contribute to maintaining the store's impeccable standards and operational compliance.
