At a Glance
- Tasks: Lead engaging Galaxy workshops and deliver personalised tech presentations to customers.
- Company: Join Samsung, a leader in innovative technology, enhancing customer experiences on the high street.
- Benefits: Enjoy a competitive salary, bonus potential, and a fun, dynamic work environment.
- Other info: This role offers opportunities for personal growth and development within a global brand.
- Why this job: Be part of a vibrant team, share your passion for tech, and create memorable customer interactions.
- Qualifications: Strong communication skills, retail experience, and a love for the latest technology are essential.
The predicted salary is between 28000 - 31000 £ per year.
Galaxy Workshop Trainer
Full Time - 40HR
Salary - £30,784
Bonus potential - 20%
Stores Recruiting - SES White City
Role Summary:
As a Galaxy Workshop Trainer, you will be a crucial part of our store teams, connecting Samsung's innovative technology with our valued customers. Your main task is to deliver exceptional, personalised brand experiences, making us the preferred choice on the high street. Leading Galaxy workshops, you will use your product knowledge to boost customer and colleague engagement. Success in this role requires confidence in customer interactions, presenting to people and thriving in a dynamic retail environment, embodying our core values to strengthen the bond between our customers, your colleagues and Samsung products.
Core Responsibilities Include:
- Delivery of Galaxy Workshops
- Deliver engaging tech product presentations to various audience sizes, showcasing the latest technology through hands-on experiences. Tailor sessions to customer interests by highlighting relevant features. Encourage in-store shoppers to attend Galaxy Workshops and return for additional sessions. Support store colleagues with customer demonstrations and promote Galaxy Workshop bookings between sessions.
- Customer Experience
- Deliver exceptional customer experiences through personalized product presentations and workshops. Foster loyalty and satisfaction by addressing specific customer questions post-training. Clearly communicate the unique selling points of tech products during demonstrations.
- Driving product engagement with Customers and Colleagues
- Educate customers and colleagues on tech product functionalities and benefits, creating meaningful connections during demonstrations. Showcase features to reinforce brand identity, deliver with enthusiasm and expertise, and adapt to upsell. Capture daily activity data and ensure NPS surveys are completed.
- Keep colleague training up to date and front of mind with full store team.
- Create a fun and engaging atmosphere while delivering
- Infuse excitement and positivity into customer experiences. Create a fun, welcoming atmosphere during workshops, making interactions enjoyable and informative. Your energy and enthusiasm will make the brand memorable.
Evidencable Knowledge, Skills and Experience:
- Be a strong communicator, confident in presenting to and educating customers
- Able to tailor your communication approach to different audiences whilst understanding individual needs
- Be curious with a passion for the latest tech
- Have proven experience in delivering presentations to large audiences
- Able to demonstrate experience in retail or customer service and following a customer journey
- Thrive in a dynamic and fast-paced retail environment
- Friendly, confident with an engaging approach
- Able to work well as part of a team locally and part of a remote field team
#INDHIGH
#J-18808-LjbffrTrainer - Samsung Experience Store in London employer: Partner Retail Services Limited
Partner Retail Services Limited is an outstanding employer, offering a vibrant work culture at the Samsung Experience Store in London Canary Wharf. Employees benefit from continuous learning opportunities and a supportive team environment that fosters personal and professional growth, making it an ideal place for those passionate about technology and customer service.
Contact Details:
Partner Retail Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainer - Samsung Experience Store in London
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technology. Being knowledgeable about the features and benefits will not only boost your confidence during interviews but also help you engage effectively with customers in workshops.
✨Tip Number 2
Practice your presentation skills in front of friends or family. Since the role involves delivering engaging tech presentations, honing your ability to communicate clearly and enthusiastically will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Samsung Experience Stores. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Showcase your passion for technology and customer service during your interactions with the hiring team. Demonstrating genuine enthusiasm for the role and a commitment to creating memorable customer experiences will resonate well with the interviewers.
We think you need these skills to ace Trainer - Samsung Experience Store in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Galaxy Workshop Trainer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV showcases relevant experience in retail, customer service, and presentation skills. Use specific examples that demonstrate your ability to engage customers and deliver exceptional experiences.
Write a Personalised Cover Letter:In your cover letter, express your passion for technology and your enthusiasm for the role. Mention specific aspects of Samsung's products that excite you and how you can contribute to creating memorable customer experiences.
Highlight Communication Skills:Since strong communication is crucial for this role, emphasise your ability to tailor your approach to different audiences. Provide examples of past experiences where you successfully engaged and educated customers or colleagues.
How to prepare for a job interview at Partner Retail Services Limited
✨Showcase Your Presentation Skills
As a Trainer, you'll need to demonstrate your ability to present engagingly. Prepare a short presentation on a Samsung product or feature and practice delivering it confidently. This will show your potential employer that you can effectively communicate and engage an audience.
✨Highlight Your Customer Interaction Experience
Be ready to discuss your previous experiences in customer service or retail. Share specific examples of how you've tailored your approach to meet individual customer needs, as this role heavily relies on creating personalised experiences.
✨Demonstrate Your Passion for Technology
Express your enthusiasm for the latest tech trends and products. Research Samsung's current offerings and be prepared to discuss what excites you about their technology. This will show that you're not just knowledgeable but also genuinely interested in the brand.
✨Prepare for Dynamic Scenarios
Since the role involves working in a fast-paced environment, think of examples where you've thrived under pressure. Be ready to discuss how you adapt to changing situations and maintain a positive atmosphere, which is crucial for leading workshops.
