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- Tasks: Engage customers with Samsung products and provide exceptional service in a dynamic retail environment.
- Company: Join the Samsung Experience Store team on Oxford Street, London.
- Benefits: Competitive pay, employee discounts, monthly bonuses, and career development opportunities.
- Why this job: Be part of a passionate team and enhance customer experiences with cutting-edge technology.
- Qualifications: Strong interpersonal skills, adaptability, and a genuine love for technology.
- Other info: Enjoy continuous learning and professional training to advance your career.
The predicted salary is between 10900 - 12500 £ per year.
Location: Samsung Experience Store, London Oxford St
Pay: Standard - £13.21, Enhanced opportunity - £15.21, Bonus Potential - 20%
Hours: 18HR
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Oxford St.
Role Summary: As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us? At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
Tech Retail Experience Associate employer: Partner Retail Services Limited
Contact Detail:
Partner Retail Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Retail Experience Associate
✨Tip Number 1
Get to know the company! Before your interview, dive into Samsung's values and products. This way, you can show off your passion for tech and how you can embody their ethos in your role.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when showcasing Samsung products and providing exceptional service.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the Samsung brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Samsung Experience Store team.
We think you need these skills to ace Tech Retail Experience Associate
Some tips for your application 🫡
Show Your Passion for Tech: Make sure to highlight your love for technology in your application. We want to see how you connect with the latest trends and products, so share any personal experiences or projects that showcase your enthusiasm!
Customer Service is Key: Since this role is all about delivering exceptional customer service, include examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about making a positive impact!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the extra step to show they’re a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at the Samsung Experience Store!
How to prepare for a job interview at Partner Retail Services Limited
✨Know Your Tech
Make sure you brush up on the latest Samsung products and technologies before your interview. Being able to discuss features and benefits will show your passion for tech and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this role is all about building relationships and delivering a great experience.
✨Demonstrate Adaptability
Retail can be unpredictable, so be ready to share experiences where you've successfully adapted to change or handled challenging situations. This will highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.