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- Tasks: Engage customers with Samsung products and provide exceptional service in a dynamic retail environment.
- Company: Join the innovative Samsung Experience Store team in Leicester.
- Benefits: Competitive pay, employee discounts, monthly bonuses, and well-being support.
- Why this job: Be part of a passionate team and grow your skills in tech retail.
- Qualifications: Love for technology and excellent interpersonal skills are essential.
- Other info: Opportunities for continuous learning and career advancement await you.
Location: Samsung Experience Store, Leicester
Pay: Standard – £12.21
Enhanced opportunity – £14.21
Bonus Potential – 20%
Hours: 24HRS (At least 4 days working with 5 days availability minimum, Monday and Wednesday Required)
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Leicester
Role Summary:
As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities:
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills and Experience:
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Monthly Bonus Potential
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
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Retail Assistant - Samsung Experience Stores employer: Partner Retail Services Limited
Contact Detail:
Partner Retail Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Stores
✨Tip Number 1
Get to know the Samsung products inside out! Familiarise yourself with the latest tech and features so you can impress customers with your knowledge. This will not only boost your confidence but also help you connect better with customers.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers, showcasing your ability to provide exceptional service. The more you practice, the more natural it will feel when you're in the store.
✨Tip Number 3
Be adaptable! Retail can be unpredictable, so show that you can handle changes with a smile. Whether it's a busy day or a new product launch, your ability to stay calm and positive will shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing perks we offer at Samsung Experience Stores.
We think you need these skills to ace Retail Assistant - Samsung Experience Stores
Some tips for your application 🫡
Show Your Passion for Tech: Make sure to highlight your love for technology in your application. We want to see how you connect with the latest gadgets and trends, so share any personal experiences or projects that showcase your enthusiasm!
Customer Service is Key: Since you'll be the friendly face of Samsung, emphasise your customer service skills. Tell us about times you've gone above and beyond for customers, as this will show us you're a great fit for our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific role at the Samsung Experience Store. Mention how your skills align with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Partner Retail Services Limited
✨Know Your Tech
Brush up on the latest Samsung products and technologies before your interview. Being able to discuss features and benefits will show your genuine passion for tech and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples from your past experiences. Highlight how you’ve gone above and beyond to assist customers, as this role is all about delivering exceptional service.
✨Show Your Adaptability
Retail can be unpredictable, so be ready to discuss how you've handled change or challenges in a fast-paced environment. Share stories that demonstrate your ability to stay calm and effective under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your interest and helps you gauge if it’s the right fit for you.
