At a Glance
- Tasks: Repair tech devices and provide exceptional customer service in a vibrant store environment.
- Company: Join the Samsung Experience Store team in London, White City.
- Benefits: Earn £15.80+ per hour, enjoy discounts, and access a rewarding colleague programme.
- Other info: Receive certified training and enjoy great career growth opportunities.
- Why this job: Be part of a passionate team that loves tech and helps customers with their devices.
- Qualifications: Customer service skills and a love for technology; prior experience is a bonus.
The predicted salary is between 15.8 - 15.8 £ per hour.
Location: Samsung Experience Store - London, White City
Salary: £15.80ph
Bonus: 20% potential
Hours: 40HR
Training provided
What can you expect in return for working for us? At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.
We are looking for future colleagues who have three great loves:
- People
- Fixing tech
- Finding the best possible solutions for Points 1 and 2!
From emergencies to selfies, we understand how important our devices are to us and to our customers, therefore, we want to recommend the right solutions and assurance if those devices need a little “surgery” within our onsite repair centres. Our customers’ trust in us is paramount. The conversations we have with them and the passion we have for their devices are crucial, so they know that their devices are in the safest hands! If this sounds like you, we would love to hear from you!
We include certified training to all of our engineers. If you have prior experience, this is a bonus but not essential.
Knowledge, Skills and Experience:
- Exceptional customer service skills and experience gained in a customer centric retail environment.
- Communication and influencing skills that generate commitment and loyalty from customers.
- The ability to prioritise customers and tasks to deliver a great customer journey.
- A commercially minded approach to retail service.
- An ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you.
- Previous retail experience is ideal but not essential.
- Exposure to the Samsung ecosystem and a love for all things techy.
- Knowledge and experience of software and hardware repairs.
Behaviours:
- A positive and engaging disposition while upholding the ethics and values of the organisation.
- You always treat others with dignity and respect.
- Encourages organisational and individual social responsibility.
- Adhere to requests from management and undertake work in accordance with designated policies and procedures.
- Passionate about connected technology and the PRS & Samsung brand.
- Ambition to achieve and exceed goals.
Repair Technician - Samsung Experience Store London, White City, GB £15.80+ / hour employer: Partner Retail Services Limited
At PRS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises our people and their growth. Located in the heart of London’s White City, our Samsung Experience Store provides extensive training opportunities, a generous bonus structure, and access to exclusive discounts, ensuring our team members feel valued and rewarded. Join us to be part of a passionate community dedicated to delivering outstanding customer service while working with cutting-edge technology.
Contact Details:
Partner Retail Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repair Technician - Samsung Experience Store London, White City, GB £15.80+ / hour
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Partner Retail Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Partner Retail Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repair Technician - Samsung Experience Store London, White City, GB £15.80+ / hour
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Partner Retail Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Partner Retail Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Partner Retail Services Limited!
How to prepare for a job interview at Partner Retail Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
