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- Tasks: Repair tech devices and provide exceptional customer service in a dynamic environment.
- Company: Join the Samsung Experience Store team in Stratford, East London.
- Benefits: Earn £13.21 per hour with potential bonuses and amazing discounts on Samsung products.
- Why this job: Be part of a passionate team that loves fixing tech and helping customers.
- Qualifications: Customer service skills and a love for technology; experience is a bonus but not required.
- Other info: Receive certified training and enjoy great career growth opportunities.
Repair Technician – Samsung Experience Store
Partner Retail Services
- Location: Stratford, East London
- Salary: £13.21 per hour
- Type: Permanent
- Hours: Full-time
- Posted: 22 hours ago
Location: Samsung Experience Store – London, Stratford
Salary: £13.21ph
Enhanced opportunity – £15.21ph
Bonus: 20% potential
Hours: 40HR
Training provided
What can you expect in return for working for us?
At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.
We are looking for future colleagues who have three great loves:
- People
- Fixing tech
- Finding the best possible solutions for Points 1 and 2!
From emergencies to selfies, we understand how important our devices are to us and to our customers, therefore, we want to recommend the right solutions and assurance if those devices need a little \’surgery\’ within our onsite repair centres.
Our customers\’ trust in us is paramount. The conversations we have with them and the passion we have for their devices are crucial, so they know that their devices are in the safest hands!
If this sounds like you, we would love to hear from you!
We include certified training to all of our engineers. If you have prior experience, this is a bonus but not essential.
Knowledge, Skills and Experience:
- Exceptional customer service skills and experience gained in a customer centric retail environment.
- Communication and influencing skills that generate commitment and loyalty from customers.
- The ability to prioritise customers and tasks to deliver a great customer journey.
- A commercially minded approach to retail service.
- An ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you.
- Previous retail experience is ideal but not essential.
- Exposure to the Samsung ecosystem and a love for all things techy.
- Knowledge and experience of software and hardware repairs.
Behaviours:
- A positive and engaging disposition while upholding the ethics and values of the organisation.
- You always treat others with dignity and respect.
- Encourages organisational and individual social responsibility.
- Adhere to requests from management and undertake work in accordance with designated policies and procedures.
- Passionate about connected technology and the PRS & Samsung brand.
- Ambition to achieve and exceed goals.
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Repair Technician - Samsung Experience Store employer: Partner Retail Services Limited
Contact Detail:
Partner Retail Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Technician - Samsung Experience Store
✨Tip Number 1
Get to know the Samsung Experience Store vibe! Pop in, chat with the team, and soak up the atmosphere. This shows your genuine interest and helps you stand out when you apply.
✨Tip Number 2
Brush up on your tech knowledge! Familiarise yourself with Samsung products and common repair issues. Being able to talk tech confidently will impress during any interviews.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve helped someone solve a problem. Sharing these stories can really showcase your ability to connect with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Repair Technician - Samsung Experience Store
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your love for technology shine through! Mention any experiences you've had with fixing devices or your enthusiasm for the Samsung ecosystem. We want to see that you’re genuinely excited about the role!
Highlight Customer Service Skills: Since this role is all about providing exceptional customer service, make sure to showcase any relevant experience you have. Talk about how you've gone above and beyond for customers in the past. We value those who can create a great customer journey!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Partner Retail Services Limited
✨Know Your Tech
Brush up on your knowledge of Samsung products and the latest tech trends. Being able to discuss specific devices and their features will show your passion for technology and help you connect with the interviewers.
✨Customer Service Focus
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction, as this role is all about building trust with customers.
✨Show Your Problem-Solving Skills
Think of scenarios where you've had to troubleshoot or fix a problem, whether it's tech-related or not. Be ready to explain your thought process and how you arrived at a solution, as this will demonstrate your ability to handle repairs effectively.
✨Be Engaging and Positive
Your attitude matters! Approach the interview with enthusiasm and a positive disposition. Show that you’re not just there to fix devices but also to create a great experience for customers, reflecting the values of the company.