At a Glance
- Tasks: Deliver engaging presentations and tailored experiences for business customers at Samsung's showroom.
- Company: Join Samsung, a leader in innovative technology, on Oxford Street.
- Benefits: Enjoy competitive pay, employee discounts, birthday holiday, and ongoing learning opportunities.
- Other info: Dynamic role with excellent career growth and a chance to make a real impact.
- Why this job: Be the face of Samsung's B2B experience and showcase cutting-edge tech to influential clients.
- Qualifications: Passion for technology, outstanding communication skills, and experience in business technology.
The predicted salary is between 30784 - 35000 £ per year.
Location: Samsung Experience Store, London Oxford St
Pay: £30,784 - £35,000 DOE
Hours: 40HR (Mon‑Fri)
Do you have a passion for people, technology, and creating exceptional customer experiences? Do you thrive when presenting innovative solutions and bringing technology to life for business customers? If so, we have an exciting opportunity for you at Samsung's Business Experience Showroom on Oxford Street.
Role Summary
As a B2B Experience Specialist, you will be responsible for delivering Samsung's premium Business Experience Showroom experience, acting as the primary host, presenter, and ambassador for visiting business customers, channel partners, and stakeholders. Your role will be to bring Samsung's end-to-end B2B proposition to life through engaging demonstrations, guided tours, and tailored customer experiences. Working closely with Samsung's B2B teams, you will ensure every visit is professionally planned, expertly delivered, and executed to the highest standard. Your focus will be on education, customer engagement, storytelling, and delivering memorable experiences that showcase Samsung's innovation, products, services, and solutions.
Core Responsibilities
- Customer Experience & Showroom Delivery
- Deliver world‑class guided tours and demonstrations for business customers, channel partners, and guests.
- Bring Samsung's B2B ecosystem to life through engaging presentations, demonstrations, and customer journeys.
- Ensure visitors leave with a clear understanding of Samsung's products, services, solutions, and business capabilities.
- Act as the face of the showroom, creating memorable experiences that reflect Samsung's premium brand standards.
- Tailor presentations and demonstrations to meet the objectives and interests of different customer groups.
- Confidently engage audiences ranging from small customer meetings to larger corporate presentations.
- Visit Planning & Coordination
- Work closely with Samsung's B2B sales teams to understand customer requirements and tailor experiences accordingly.
- Manage showroom bookings, scheduling, and visitor planning.
- Coordinate meeting logistics, room setup, hospitality, and catering requirements where required.
- Ensure every customer visit is fully prepared and professionally executed.
- Showroom Ownership
- Take ownership of the day‑to‑day operation and presentation standards of the showroom.
- Ensure the showroom remains in a constant 'demo‑ready' state.
- Maintain all displays, devices, demonstrations, and customer touchpoints to the highest standard.
- Conduct regular checks to ensure all technology and demonstrations are fully operational.
- Escalate maintenance, operational, or technical issues where necessary.
- Stakeholder Engagement
- Build strong working relationships with Samsung's B2B teams across multiple divisions.
- Collaborate with internal stakeholders to ensure showroom content remains relevant, engaging, and up to date.
- Gather customer and stakeholder feedback following visits and support continuous improvement initiatives.
- Contribute to the ongoing development of the showroom experience and customer journey.
Skills & Experience
- Passionate About People
- Outstanding Communicator
- Organised & Detail Focused
- Technology Enthusiast
- Experience in Business Technology
- Continuous Learning
Why Join Us?
At PRS & Samsung, we offer more than just a job; we offer the opportunity to represent one of the world's most innovative technology brands in a unique customer‑facing environment. You’ll work with cutting‑edge technology, engage with influential business customers, and play a key role in showcasing Samsung's business solutions and innovation. You’ll also have access to ongoing learning and development opportunities to help you grow your skills and career.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Seeded Devices – including the latest Flagship Device
- Employee Assistance Platform
- Ongoing Learning & Development Opportunities
B2B Experience Specialist London, Oxford St, GB £30.78k - £35k / year employer: Partner Retail Services Limited
At Samsung's Business Experience Showroom on Oxford Street, we pride ourselves on fostering a dynamic work culture that champions innovation and exceptional customer service. As a B2B Experience Specialist, you will not only engage with cutting-edge technology but also enjoy comprehensive employee benefits, including ongoing learning opportunities and a supportive environment that encourages personal and professional growth. Join us to be part of a team that values creativity, collaboration, and the pursuit of excellence in delivering memorable experiences for our business customers.
Contact Details:
Partner Retail Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land B2B Experience Specialist London, Oxford St, GB £30.78k - £35k / year
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Partner Retail Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Partner Retail Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace B2B Experience Specialist London, Oxford St, GB £30.78k - £35k / year
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Partner Retail Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Partner Retail Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Partner Retail Services Limited!
How to prepare for a job interview at Partner Retail Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
