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- Tasks: Lead a team to deliver exceptional customer experiences at the Samsung Experience Store.
- Company: Join PRS & Samsung, a leader in tech retail with a passion for innovation.
- Benefits: Enjoy employee discounts, birthday holidays, and monthly bonus potential.
- Why this job: Grow your skills in a dynamic environment while inspiring others and embracing technology.
- Qualifications: Previous retail experience and strong leadership skills are essential.
- Other info: Training programs available for personal and professional development.
The predicted salary is between 28000 - 31000 £ per year.
Location: Samsung Experience Store, Edinburgh
Hours: 40 Hours
Pay: £28,000 – £31,000 (based on experience)
Bonus: 20% potential
Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in Edinburgh as a Floor Manager!
Role Summary:
As the Floor Manager, you will play a crucial role in achieving the PRS & Samsung goals. You’ll be responsible for aligning with the PRS & Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers’ lives through unrivalled interactions with Samsung products.
Core Responsibilities:
- Personal Development: Take charge of your growth and progression through our internal training programmes.
- Health & Safety: Always ensure the safety and well-being of our customers and team members.
- Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
- Team Leadership: Inspire and lead your team, fostering loyalty and commitment among your peers. Observe and train team members of the customer journey to ensure total customer satisfaction.
- Resource Management: Manage store resources and ensure adherence to store standards.
- Assistant Manager Support: Deputise for the Assistant Manager in their absence, ensuring seamless operations.
- Shift Management: Handle key holding and general shift management to keep things running smoothly.
Skills and Experience:
- Leadership Experience: Proven track record in people management, leadership, and direction.
- Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
- Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
- Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
- Passion for Technology: Embrace the Samsung ecosystem and have a genuine love for all things tech.
- Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
- Retail Experience: Previous retail experience is a must.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey and Management Development Programmes.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
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Floor Manager - Samsung Experience Store employer: Partner Retail Services Limited
Contact Detail:
Partner Retail Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Samsung Experience Store
✨Tip Number 1
Familiarize yourself with Samsung's product range and the latest technology trends. This knowledge will not only help you during the interview but also demonstrate your genuine passion for technology, which is crucial for the Floor Manager role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you inspired your team or improved customer satisfaction.
✨Tip Number 3
Research PRS & Samsung's brand values and ethos. Understanding their commitment to exceptional customer experiences will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare to discuss your adaptability in fast-paced environments. Think of examples where you've successfully prioritized tasks or led your team through changes, as this is a key aspect of the Floor Manager position.
We think you need these skills to ace Floor Manager - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and retail background. Emphasize any roles where you inspired teams or improved customer satisfaction, as these are key for the Floor Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Share specific examples of how you've led teams to success and adapted to challenges in previous roles.
Showcase Your Communication Skills: During the application process, demonstrate your effective communication skills. This could be through clear and concise writing in your application or by preparing to discuss your communication style in an interview.
Research Samsung and PRS: Familiarize yourself with Samsung's products and the ethos of PRS. Understanding their brand values will help you align your application with what they are looking for in a Floor Manager.
How to prepare for a job interview at Partner Retail Services Limited
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products, especially Samsung devices, and how that passion translates into providing exceptional customer experiences.
✨Demonstrate Leadership Skills
Prepare to discuss your previous leadership experiences. Highlight specific instances where you inspired your team or improved team performance, as this role requires strong people management skills.
✨Emphasize Customer Focus
Be ready to talk about how you prioritize customer satisfaction. Share stories that illustrate your commitment to delivering exceptional service and how you handle challenging customer interactions.
✨Adaptability is Key
Discuss your ability to adapt to changing circumstances. Provide examples of how you've successfully managed shifting priorities in a retail environment, showcasing your commercial acumen and problem-solving skills.
