Supplier Account Manager, UK

Partly's mission is to connect the world's parts by building the first global platform for replacement parts, starting with auto parts. Our vision is to accelerate the world toward a sustainable future where anyone can fix anything. We utilise cutting-edge technology to solve challenging problems that make a huge impact in a $1.9 trillion industry.

This role is for a Strategic Account Manager who owns post-sale success for parts suppliers on the Partly Network and reports directly to the GM of Europe. This role is responsible for ensuring suppliers achieve measurable commercial and operational value from Partly’s infrastructure.

What will you do:

• Own strategic supplier relationships — Develop trusted, long-term partnerships with parts suppliers, acting as the primary post-sale owner and point of accountability.
• Own supplier issues end-to-end — Take full ownership of supplier issues from initial report through root cause analysis, resolution, and follow-up.
• Translate supplier problems into product execution — Convert supplier pain points and operational challenges into clear, actionable product requirements.
• Lead onboarding and ongoing success — Own the end-to-end post-sale journey including onboarding, implementation coordination, and ongoing success management.
• Drive measurable business outcomes — Develop a deep understanding of each supplier’s KPIs, revenue drivers, and operational constraints.
• Operate with urgency in an evolving environment — Work effectively in a fast-moving, ambiguous environment where product capabilities and processes are still developing.
• Build scalable success foundations — Design and evolve lightweight processes, tooling, and documentation that allow supplier success to scale without compromising accountability or responsiveness.

Your skills:

• Senior stakeholder management — Comfortable working with senior leaders at complex organisations.
• Strong communicator across technical and commercial audiences — Able to engage credibly with engineers while clearly articulating technical issues and solutions in commercial terms to supplier stakeholders.
• Experience Working With Technical Or Infrastructure Products — Comfortable operating close to technical systems and workflows.
• Strong prioritisation and ownership mindset — Demonstrates clear ownership, bias to action, and sound judgement.
• Commercial and operational acumen — Understands how supplier businesses operate and how technology impacts revenue, cost, and efficiency.

Bonus:

• Experience in the automotive aftermarket, parts distribution, or supply-chain ecosystems.
• Familiarity with cataloguing, fitment, or global parts standards is advantageous.

Benefits:

• High trust, low process and no bureaucracy.
• Competitive base salary + equity.
• Flexible working hours.
• Focus Days — Two days per week dedicated solely to uninterrupted deep work.
• Take time when you need it — We trust our team to take the time they need to recharge.
• Learn from the best — Opportunities to learn from industry leaders.
• Quarterly season openers across the UK and EU.
• Annual global offsite in New Zealand.
• Team connection — Monthly team lunches and celebrations.
• Parental leave and flexible return to work.
• Payroll Giving — We encourage generous giving to high-impact charities.
• CycleSaver — Save on cycle subscriptions through CycleSaver.